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| Preface | |
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| Business Functions and Business Processes | |
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| Functional Areas and Business Processes | |
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| Functional Areas of Operation | |
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| Business Processes | |
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| Functional Areas and Business Processes of a Very Small Business | |
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| Marketing and Sales | |
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| Supply Chain Management | |
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| Accounting and Finance | |
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| Human Resources | |
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| Functional Area Information Systems | |
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| Marketing and Sales | |
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| Supply Chain Management | |
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| Accounting and Finance | |
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| Human Resources | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| The Development of Enterprise Resource Planning Systems | |
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| The Evolution of Information Systems | |
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| Computer Hardware and Software Development | |
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| Early Attempts to Share Resources | |
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| The Manufacturing Roots of ERP | |
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| Management's Impetus to Adopt ERP | |
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| ERP Software Emerges: SAP and R/3 | |
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| SAP Begins Developing Software Modules | |
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| SAP R/3 | |
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| New Directions in ERP | |
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| PeopleSoft | |
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| Oracle | |
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| SAP ERP | |
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| SAP ERP Software Implementation | |
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| Features of SAP ERP | |
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| ERP for Midsized and Smaller Companies | |
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| Responses of the Software to the Changing Market | |
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| Choosing Consultants and Vendors | |
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| The Significance and Benefits of ERP Software and Systems | |
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| Questions About ERP | |
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| How Much Does an ERP System Cost? | |
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| Should Every Business Buy an ERP Package? | |
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| Is ERP Software Inflexible? | |
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| What Return Can a Company Expect from Its ERP Investment? | |
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| How Long Does It Take to See a Return on an ERP Investment? | |
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| Why Do Some Companies Have More Success with ERP Than Others | |
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| The Continuing Evolution of ERP | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| Marketing Information Systems and the Sales Order Process | |
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| Overview of Fitter Snacker | |
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| Problems with Fitter Snacker's Sales Process | |
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| Sales Quotations and Orders | |
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| Order Filling | |
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| Accounting and Invoicing | |
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| Payment and Returns | |
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| Sales and Distribution in ERP | |
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| Presales Activities | |
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| Sales Order Processing | |
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| Inventory Sourcing | |
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| Delivery | |
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| Billing | |
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| Payment | |
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| A Standard Order in SAP ERP | |
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| Taking an Order in SAP ERP | |
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| Discount Pricing in SAP ERP | |
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| Integration of Sales and Accounting | |
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| Customer Relationship Management (CRM) | |
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| Core CRM Activities | |
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| SAP's CRM Software | |
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| The Benefits of CRM | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| Production and Supply Chain Management Information Systems | |
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| Production Overview | |
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| Fitter's Manufacturing Process | |
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| Fitter's Production Sequence | |
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| Fitter's Production Problems | |
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| Communication Problems | |
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| Inventory Problems | |
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| Accounting and Purchasing Problems | |
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| Exercise 4.1 | |
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| The Production Planning Process | |
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| The SAP ERP Approach to Production Planning | |
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| Sales Forecasting | |
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| Exercise 4.2 | |
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| Sales and Operations Planning | |
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| Sales and Operations Planning in SAP ERP | |
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| Disaggregating the Sales and Operations Plan in SAP ERP | |
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| Exercise 4.3 | |
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| Demand Management | |
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| Exercise 4.4 | |
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| Materials Requirements Planning (MRP) | |
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| Bill of Material | |
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| Lead Times and Lot Sizing | |
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| Exercise 4.5 | |
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| Exercise 4.6 | |
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| Materials Requirements Planning in SAP ERP | |
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| Detailed Scheduling | |
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| Providing Production Data to Accounting | |
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| Exercise 4.7 | |
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| ERP and Suppliers | |
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| The Traditional Supply Chain | |
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| EDI and ERP | |
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| The Measures of Success | |
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| Exercise 4.8 | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| Accounting in ERP Systems | |
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| Accounting Activities | |
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| Using ERP for Accounting Information | |
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| Operational Decision-Making Problem: Credit Management | |
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| Industrial Credit Management | |
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| Fitter's Credit Management Procedures | |
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| Credit Management in SAP ERP | |
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| Exercise 5.1 | |
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| Product Profitability Analysis | |
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| Inconsistent Record Keeping | |
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| Inaccurate Inventory Costing Systems | |
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| Inventory Cost Accounting Background | |
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| ERP and Inventory Cost Accounting | |
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| Product Costing Example | |
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| Exercise 5.2 | |
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| Product Cost Analysis in SAP ERP | |
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| Activity-Based Costing and ERP | |
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| Problems Consolidating Data from Subsidiaries | |
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| Currency Translation | |
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| Intercompany Transactions | |
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| Management Reporting with ERP Systems | |
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| Data Flows in ERP Systems | |
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| Document Flow for Customer Service | |
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| Built-In Management-Reporting and Analysis Tools | |
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| The Enron Collapse | |
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| Outcome of the Enron Scandal | |
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| Key Features of the Sarbanes-Oxley Act of 2002 | |
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| Implications of the Sarbanes-Oxley Act for ERP Systems | |
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| Archiving | |
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| User Authorizations | |
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| Tolerance Groups | |
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| Financial Transparency | |
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| Exercise 5.3 | |
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| Trends in Financial Reporting-XBRL | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| Human Resources Processes with ERP | |
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| Problems with Fitter's Human Resources Processes | |
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| Recruiting Process | |
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| The Interviewing and Hiring Process | |
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| Human Resources Duties After Hiring | |
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| Human Resources with ERP Software | |
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| Advanced SAP ERP Human Resources Features | |
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| Time Management | |
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| Payroll Processing | |
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| Travel Management | |
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| Training and Development Coordination | |
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| Additional Human Resources Features of SAP ERP | |
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| Mobile Time Management | |
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| Management of Family and Medical Leave | |
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| Management of Domestic Partner Benefits | |
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| Administration of Long-Term Incentives | |
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| Personnel Cost Planning | |
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| Management and Payroll for Global Employees | |
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| Management by Objectives | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| Process Modeling, Process Improvement, and ERP Implementation | |
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| Process Modeling | |
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| Flowcharting Process Models | |
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| Fitter Expense-Reporting Process | |
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| Exercise 7.1 | |
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| Extensions of Process Mapping | |
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| Event Process Chain (EPC) Diagrams | |
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| Exercise 7.2 | |
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| Process Improvement | |
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| Evaluating Process Improvement Prior to Implementation | |
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| ERP Workflow Tools | |
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| Implementing ERP Systems | |
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| ERP System Costs and Benefits | |
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| Implementation and Change Management | |
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| Implementation Tools | |
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| System Landscape Concept | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| RFRO, Business Intelligence (BI), Mobile Computing, and the Cloud | |
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| Radio Frequency Identification (RFID) Technology | |
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| Business Intelligence/Business Analytics | |
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| In-Memory Computing | |
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| Mobile Computing | |
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| From Internet-Enabled to Cloud Computing | |
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| SAP and the Internet | |
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| NetWeaver | |
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| NetWeaver Tools and Capabilities | |
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| NetWeaver at Work for Fitter | |
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| Exercise 8.1 | |
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| SaaS: Software as a Service | |
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| SAP Business ByDesign | |
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| Advantages of Using SaaS | |
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| Disadvantages of Using SaaS | |
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| Exercise 8.2 | |
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| Option 1: Buying Computers and Software Rights for an ERP System | |
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| Option 2: Using an SaaS Provider to Deliver ERP Software | |
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| Calculate the NPV and Make a Recommendation | |
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| Chapter Summary | |
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| Key Terms | |
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| Exercises | |
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| For Further Study and Research | |
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| Glossary | |
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| Index | |