Tricia McClam is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Counseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education (1998), a Certificate of… Appreciation from the Council for Standards in Human Service Education (2001), and the Miriam Clubok Award from the National Organization for Human Service Education (2003). With Marianne Woodside, Dr. McClam is co-author of GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, PROBLEM SOLVING IN THE HELPING PROFESSIONS, and HELPING PROCESS: ASSESSMENT TO TERMINATION.
Dr. Michelle N. Shiota received her B. A. degree with honors from Stanford University in 1994. In 2003, she earned a Ph.D. in Social/Personality Psychology from the University of California at Berkeley, under the supervision of Dacher Keltner and Oliver P. John. Currently, Dr. Shiota is affiliated with UC Berkeley's Institute for Personality and Social Research. Her research emphasizes functional differentiation among the positive emotions, and the role of positive emotion in emotion regulation.