Compassionate Geek How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

ISBN-10: 0983660735
ISBN-13: 9780983660736
Edition: 2013
Authors: Don R. Crawley
List price: $26.00 Buy it from $23.72
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Description: Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek was written by a tech person for tech people. There are no frills,  More...

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Book details

List price: $26.00
Copyright year: 2013
Publisher: Crawley International, Inc.
Publication date: 11/1/2013
Binding: Paperback
Pages: 224
Size: 6.00" wide x 9.00" long x 0.47" tall
Weight: 1.518
Language: English

Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek was written by a tech person for tech people. There are no frills, just best practices and ideas that actually work to help you improve your customer service skills! Filled with practical customer service tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter includes a reflection and discussion section to solidify the concepts covered. There are lots of personal stories and examples of mistakes made and lessons learned. This new edition adds an entire chapter on overcoming personal and professional obstacles with real-life stories of remarkable human endurance, perseverance, and tenacity.

Don R. Crawley is President/Chief Technologist of the Seattle-based I.T. training company, soundtraining.net. In addition to more than 30 years experience with technology and automation, he holds multiple technical certifications including Linux+ and CCNA Security. In addition to being a best-selling author, he has spoken before audiences in all 50 states, plus the United Kingdom and Australia. In his spare time, he plays the pipe organ, watches the ships on Puget Sound, and laughs with his family.

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