House of Quality in a Minute : Quality Function Deployment

ISBN-10: 096760236X
ISBN-13: 9780967602363
Edition: 1st 2006
List price: $34.95
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Description: Quality function deployment (QFD) is an effective tool to help organizations become more competitive by designing their products and services to satisfy cutomers' requirements. The manager is guided on a step-by-step process to attaining this goal.  More...

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Book details

List price: $34.95
Edition: 1st
Copyright year: 2006
Publisher: Chi Publishers
Binding: Paperback
Pages: 116
Size: 6.25" wide x 9.00" long x 0.50" tall
Weight: 0.748
Language: English

Quality function deployment (QFD) is an effective tool to help organizations become more competitive by designing their products and services to satisfy cutomers' requirements. The manager is guided on a step-by-step process to attaining this goal. This book is precise and direct and focuses on key issues in building the House of Quality otherwise known as QFD. By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how weights are assigned, how priorities are developed, and how activities can be benchmarked. The manager also understands how to solve the critical problems that help achieve customer satisfaction. This book also guides the reader to understand how companywide quality activities are related to QFD. This link is often lacking in other presentations of QFD that often fail to show the linkage between QFD and other quality initiatives and management programs.

Prefacep. v
History and Definition of Quality Function Deployment (QFD)p. 1
Voice of the Customerp. 9
House of Qualityp. 19
QFD and the Analytical Hierarchy Processp. 28
QFD and Benchmarkingp. 38
QFD and Strategic Planningp. 46
QFD and Statistical Quality Controlp. 57
Six Sigma and QFDp. 70
Stakeholder vs. Customer in Product Designp. 86
QFD and Concurrent Engineeringp. 97
QFD, Cost Control and Productivity Improvementp. 106
Indexp. 115
Table of Contents provided by Ingram. All Rights Reserved.

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