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Preface | |
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Acknowledgments | |
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A Union Steward's Rules of the Road | |
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Survival 101: Some Steward Basics | |
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What It Takes: The Qualities of a Good Steward | |
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Expectations vs. Reality: Keeping Your Goals Realistic | |
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Stewards as Leaders | |
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A Steward's Responsibilities | |
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A Steward's Ten Commandments | |
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A Steward's Bill of Rights | |
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Your Legal Rights | |
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The Steward-Supervisor Relationship | |
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Mistakes to Avoid | |
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The Dangers of Playing Favorites | |
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Code Red: Signs that You're in Trouble | |
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A Steward's Toolkit | |
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Grievance Basics: Your First Moves | |
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Is It Really a Grievance? | |
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The Unwritten Winner | |
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Saying "No" to a Grievant | |
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Grievance Interviewing Skills | |
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Taking Good Notes | |
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Writing Up a Grievance | |
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Flexibility Improves Your Odds | |
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Is There a Precedent? | |
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Ten All-Purpose Strategies for Grievance Negotiation | |
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The Recognition Clause: A Secret Weapon | |
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Asking Questions, Working It Out | |
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The Hazards of Doing Nothing | |
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Presenting the Grievance | |
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It's Showtime | |
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Management Tactics in Grievance Sessions | |
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Negotiating in the Grievance Process | |
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Unwelcome Surprises | |
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Don't Settle for Management's "No!" | |
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Arbitration: The End of the Line | |
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Grievances That Win at Arbitration | |
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Turning a Losing Grievance into a Winner | |
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Looking at the Big Picture | |
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Handling Common Grievances and Disciplines | |
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Past Practices | |
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Rule Violations | |
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Was There Just Cause? | |
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Job Classification | |
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Promotions | |
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Job Transfer Disputes | |
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Work Performance | |
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Work Scheduling Issues | |
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Absenteeism and Tardiness Diciplines | |
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Mandatory Overtime | |
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Break Abuses | |
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"Stealing Time" | |
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Sleeping on the Job | |
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Insubordination | |
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Safety Violations | |
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Theft | |
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Damaging Employer Property | |
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Personal Appearance | |
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Discourtesy | |
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Horseplay | |
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Gambling on the Job | |
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Off-Duty Conduct | |
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Short-Term Suspensions | |
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Due Process and Terminations | |
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"Last Chance" Agreements | |
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Health and Safety Issues | |
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Health and Safety Basics | |
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Worker Protections Under Law | |
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When to Call OSHA | |
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Toxic Substances: Your Right to Know | |
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Lead and Asbestos Exposure | |
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Preventing and Dealing with Ergonomic Injuries | |
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Watch Your Back! | |
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Breathing Easier | |
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The Heast Is On | |
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Radiation Alert | |
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Workplace Stress | |
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Staying Alert to Shift Work's Dangers | |
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Confronting Dangerous Assignments | |
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Workplace Violence | |
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Domestic Violence and the Workplace | |
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Drug and Alcohol Issues | |
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Workers with Disabilities | |
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Family and Medical Leave Act | |
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Dealing with HIV/AIDS | |
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Sick Leave Issues | |
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Counseling on Medical Claims | |
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Workers' Compensation | |
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Helping Injured Workers Make a Healthy Return | |
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The Workplace and the Law | |
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The Law as a Steward's Tool | |
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The Right to Representation | |
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Steward-Member Confidentiality | |
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The Right to Pursue Grievances | |
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The Right to Information | |
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Workplace Freedom of Speech | |
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Wearing Your Views | |
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Lie Detectors in the Workplace | |
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The Changing Workplace | |
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Building Unity in a Diverse Workforce | |
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Immigrants, Solidarity and Strength | |
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Responding to Sexual Harassment Issues | |
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"GLBT": It Stands for "A Union Issue" | |
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The Steward and the "High Performance Work Organization" | |
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Caught in the Web? | |
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Protecting Workers When Jobs Change | |
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Professionals and Unionism | |
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Stewards Guard the Home Front | |
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Stewards and Politics | |
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Information and Communication: The Keys to Success | |
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Getting Your Point Across | |
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Conducting Workplace Meetings | |
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Cutting Down on Those Interruptions | |
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Figures Don't Lie, But Liars Figure | |
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Using Computers to Good Advantage | |
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Protections for Electronic Organizing | |
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Writing for the Newsletter | |
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Headaches and Heartaches | |
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The Steward as Psychologist | |
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Challenges to Your Authority | |
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Controlling the Loose Cannon | |
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Dealing with Constant Critics | |
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Representing the Anti-Union Worker | |
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Handling Dues Complaints and Free Riders | |
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Working with Timid Grievants | |
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Handling Worker-on-Worker Bigotry and Hate | |
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The Problem Boss | |
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When the Boss Is in the Bargaining Unit | |
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Responding to Workplace Smoking Conflicts | |
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Advising Workers in Trouble with the Boss | |
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Stopping Workplace Bullying | |
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Settling Conflicts Between Members | |
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Fighting "Contracting Out" | |
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Sanity-Saving Tips | |
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Managing Your Time | |
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Taming the Telephone Monster | |
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Help with Grievance Recordkeeping | |
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Dealing with Stewards' Stress | |
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Take Inspiration from Mother Jones | |
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Movies that Motivate | |
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Building Unity and Strength | |
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The "Death" of Unions | |
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Helping Newer Stewards | |
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Mobilizing Your Co-Workers | |
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Recruiting and Keeping Volunteers | |
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Creating Unionists, Not Just Members | |
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The "Right-to-Work" Challenge | |
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Using Pressure to Settle Grievances | |
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Organizing Around Workload Issues | |
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Looking for Leverage | |
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Helping Win Better Contracts | |
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Rallying the Troops with Laughter and Song | |
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Unionism as a Movement | |
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A Steward's Dictionary | |
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Index | |