E-Mail How to Write and Manage E-Mail in the Workplace

Name: E-Mail How to Write and Manage E-Mail in the Workplace
Price: 2.64 USD
Availability: InStock
ISBN: 9780963745590

ISBN-10: 096374559X

ISBN-13: 9780963745590

Edition: N/A

Authors: Janis Fisher Chan

List price: $21.99

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Description:

In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. E-Mail: A Write It Well Guide is a user-friendly book that's filled with ideas, guidelines, tips, and tools. You'll discover how to write professional e-mail that gets results, make better use of your e-mail time, and avoid problems that can be costly to you and your organization. The book includes questions and exercises to help you learn on your own, with your team, or with others in your organization. Book jacket.

Book details

List price: $21.99
Publisher: Write it Well
Publication date: 1/1/2008
Binding: Paperback
Pages: 168
Size: 7.25" wide x 9.00" long x 0.50" tall
Weight: 0.792
Language: English



Preface


Introduction


Why This Book


Why We Use E-Mail


About This Book


Before You Begin



Think Before You Write


Plan Your Writing


Is E-Mail the Appropriate Choice for This Message?


What's My Purpose?


What's My Reader's Point of View?


What's the Most Important Message?


What Does My Reader Need to Know?


What's the Best Way to Organize the Information?


Write Out Your Message


Use E-Mail Templates


E-Mail and Hand-Held Devices


Instant Messaging


Apply What You've Learned



Launching Your Message


Read For Sense


Check the Tone


Make the E-Mail Easy to Read


Salutations


Closings and Signatures


Proofread!


Sending Attachments


The Subject Line


Last But Not Least: Address the Message


Apply What You've Learned



Managing Your E-Mail


Quick Quiz


Reduce E-Mail Interruptions


Responding to Messages


Keeping Your Inbox Clean


Create an Electronic Filing System


Apply What You've Learned



Present a Professional Image


For a Seamless Style


Use Active Language


Use Plain English


Cut Out the Clutter


Use Specific Language


Strengthen Those Sentences


Watch Those Modifiers


Use Complete Sentences


Keep Sentences Short, Simple, and Focused


Make Sure That Subjects and Verbs Agree


Use Pronouns Correctly


Use Gender-Neutral Language


Punctuate Properly


Using Commas


Using Semicolons


Using Apostrophes


Using Dashes and Parentheses


Apply What You've Learned



Cautionary Tales


Quick Quiz


E-Mail Is a Public Medium


E-Mail Is Permanent


Your Organization Owns Your E-Mail


How Secure Is Secure?


E-Mail Landmines


Setting Up an E-Mail Policy


Apply What You've Learned


The Back of the Book


Learning More About Communicating in Writing


Learning More About Using E-Mail Software


A Quick Look at E-Mail Terminology


About the Author


About Write It Well