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| Dedication | |
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| Acknowledgments | |
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| About the Author | |
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| About the Management Assistance Group | |
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| Preface: Genesis of the Turning Points Framework | |
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| Seven Turning Points: Leading Through Pivotal Transitions in Organizational Life | |
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| Turning Points-Not a Linear Progression | |
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| A Characteristic Pattern of Problems Signals Need for Change | |
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| Turning Points Involve Balancing Creative Tensions | |
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| Aspects of Turning Points We'll Examine | |
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| Two Important Caveats | |
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| A Word about Diversity and Inclusiveness | |
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| Do We Need to Get Organized? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need to Get Organized | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| Do We Need Infrastructure? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need for Infrastructure | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| Do We Need to Let Go? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need to Let Go | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| Do We Need Focus? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need to Focus | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| Do We Need to Decentralize Power? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need to Decentralize Power | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| Do We Need to Recapture Our Core? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need to Recapture the Core | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| How Do We Move On? | |
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| Signs That Change Is Needed | |
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| Turning Point: The Need to Move On | |
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| Adjustments Needed | |
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| Counter-Tensions to Manage | |
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| How Do You Make Change Happen? | |
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| Getting an Executive Director to Change | |
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| Making Structural Change | |
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| Shifting an Organization's Culture | |
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| The Board's Role in Change | |
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| What Funders Can Do | |
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| General Principles for all Seven Turning Points | |
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| Afterword: A Perpetual Balancing Act | |
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| Bibliography | |
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| Index | |