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Handbook of Training Evaluation and Measurement Methods

ISBN-10: 0884153878
ISBN-13: 9780884153870
Edition: 3rd 1997 (Revised)
Authors: Jack J. Phillips
List price: $135.00 Buy it from $3.00
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Description: This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return  More...

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Book details

List price: $135.00
Edition: 3rd
Copyright year: 1997
Publisher: Routledge
Publication date: 8/28/1997
Binding: Hardcover
Pages: 420
Size: 6.25" wide x 9.50" long x 1.25" tall
Weight: 1.936
Language: English

This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

The Measurement Imperative
The Need for Results-Based HRD
The Trend Toward Measurement
Developing a Results-Based Approach
Evaluation Models and Design Issues
A Results-Based HRD Model
The ROI Process Model
Evaluation Instrument Design
Evaluation Design
Collecting Data (Reaction and Learning Evaluation)
Data Collection and Analysis
Collecting Data (Application and Business Impact Evaluation)
Isolating the Effects of Training
Converting Data to Monetary Benefits
Identifying Intangible Measures
Determining HRD Program Costs
Data Analysis
Calculating the Return on Investment
ROI at Multiple Levels
Evaluating Outside Resources
Implementation Issues
Management Influence on HRD Program Results
Communicating Program Results
Appendixes
Index

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