Balanced Scorecard Translating Strategy into Action

Name: Balanced Scorecard Translating Strategy into Action
Availability: InStock
ISBN: 9780875846514

ISBN-10: 0875846513

ISBN-13: 9780875846514

Edition: 1996

Authors: Robert S. Kaplan, David P. Norton

List price: $45.00

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The authors demonstrate here how senior executives in industries such as banking, oil and retailing are using the Balanced Scorecard to evaluate current performance and target future performance based on both financial and nonfinancial criteria.

Book details

List price: $45.00
Copyright year: 1996
Publisher: Harvard Business Review Press
Publication date: 9/1/1996
Binding: Hardcover
Pages: 336
Size: 6.40" wide x 9.50" long x 1.20" tall
Weight: 1.430
Language: English



Preface



Measurement and Management in the Information Age



Why Does Business Need a Balanced Scorecard?



Measuring Business Strategy



Financial Perspective



Customer Perspective



Internal-Business-Process Perspective



Learning and Growth Perspective



Linking Balanced Scorecard Measures to Your Strategy



Structure and Strategy



Managing Business Strategy



Achieving Strategic Alignment: From Top to Bottom



Targets, Resource Allocation, Initiatives, and Budgets



Feedback and the Strategic Learning Process



Implementing a Balanced Scorecard Management Program



Building a Balanced Scorecard


Index


About the Authors