Balanced Scorecard Translating Strategy into Action

ISBN-10: 0875846513

ISBN-13: 9780875846514

Edition: 1996

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Description:

The authors demonstrate here how senior executives in industries such as banking, oil and retailing are using the Balanced Scorecard to evaluate current performance and target future performance based on both financial and nonfinancial criteria.
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Book details

List price: $45.00
Copyright year: 1996
Publisher: Harvard Business Review Press
Publication date: 9/1/1996
Binding: Hardcover
Pages: 336
Size: 6.75" wide x 9.75" long x 1.25" tall
Weight: 1.430
Language: English

Preface
Measurement and Management in the Information Age
Why Does Business Need a Balanced Scorecard?
Measuring Business Strategy
Financial Perspective
Customer Perspective
Internal-Business-Process Perspective
Learning and Growth Perspective
Linking Balanced Scorecard Measures to Your Strategy
Structure and Strategy
Managing Business Strategy
Achieving Strategic Alignment: From Top to Bottom
Targets, Resource Allocation, Initiatives, and Budgets
Feedback and the Strategic Learning Process
Implementing a Balanced Scorecard Management Program
Building a Balanced Scorecard
Index
About the Authors
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