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Street Level Bureaucracy Dilemmas of the Individual in Public Services

ISBN-10: 0871545446
ISBN-13: 9780871545442
Edition: 2010
Authors: Lipsky
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Description: First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, wielding considerable discretion in how to execute their jobs, function as policy decisionmakers. Three decades  More...

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Book details

List price: $18.95
Copyright year: 2010
Publisher: Russell Sage Foundation
Publication date: 4/8/2010
Binding: Paperback
Pages: 299
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 1.232
Language: English

First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, wielding considerable discretion in how to execute their jobs, function as policy decisionmakers. Three decades later, public urgency to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement has intensified, making Street-Level Bureaucracy more relevant now than ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments and show that street-level bureaucracies can be improved and work in public service fields can be rewarding.

Preface: Dilemmas of the Individual in Public Services
Acknowledgments
Introduction
The Critical Role of Street-Level Bureaucrats
Conflict over the scope and substance of public services
Conflict over interactions with citizens
Street-Level Bureaucrats as Policy Makers
Discretion
Relative Autonomy from Organizational Authority
Differences Between Street-Level Bureaucrats and Managers
Resources for Resistance
Conditions of Work
Introduction
The Problem of Resources
Demand and Supply, or Why Resources are Usually Inadequate in Street-Level Bureaucracies
Goals and Performance Measures
Goals
Performance Measures
Relations with Clients
Nonvoluntary Clients
Conflict, Reciprocity, and Control
The Social Construction of a Client
Advocacy and Alienation in Street-Level Work
Advocacy
Alienation
Implications of Alienation
Patterns of Practice
Introduction
Rationing Services: Limitation of Access and Demand
The Costs of Service
Queuing
Routines and Rationing
Rationing Services: Inequality in Administration
A Comment on the Ubiquity of Bias
Controlling Clients and the Work Situation
Husbanding Resources
Managing the Consequences of Routine Practice
The Client-Processing Mentality
Modifications of Conceptions of Work
Modifications of Conceptions of Clients
The Future of Street-Level Bureaucracy
The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis
Holding Workers to Agency Objectives
Accountability and Productivity
Street-Level Bureaucrats and the Fiscal Crisis
The Broader Context of Bureaucratic Relations
Contradictory Tendencies in Street-Level Bureaucratic Relations
Support for Human Services: Notes for Reform and Reconstruction
Directions for Greater Client Autonomy
Directions for Current Practice
The Prospects and Problems of Professionalism
Keeping New Professionals New
On Managing Street-Level Bureaucracy
An Evolving Policy Environment for Street-Level Bureaucracy
Shaping Street-Level Bureaucrats' Performance
Investing in Street-Level Bureaucrats
Conclusion
Notes
Index

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