Improving Tourism and Hospitality Services

Name: Improving Tourism and Hospitality Services
Price: 30.2 USD
Availability: InStock
ISBN: 9780851999951

ISBN-10: 0851999956

ISBN-13: 9780851999951

Edition: 2004

Authors: Eric Laws

List price: $72.00

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This book analyzes the nature and quality of experiences for the industry's clients, its staff and others affected by its operations. It draws together several approaches to the study of tourist satisfaction, equating this with quality in tourism or hospitality services. It examines situations which have caused problems resulting in customer dissatisfaction, where the quality of service provided has fallen short of expectations, for various reasons. Other examples show how some of the industry's most successful organizations succeed in providing profitable services which their customers enjoy, and return to as loyal customers knowing what standards of service to expect.

Book details

List price: $72.00
Copyright year: 2004
Publisher: CABI
Publication date: 10/1/2004
Binding: Paperback
Pages: 224
Size: 5.25" wide x 8.25" long x 0.50" tall
Weight: 0.748
Language: English

Eric Laws




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Service quality and tourist satisfaction



Marketing tourism and hospitality services



Improving tourism and hospitality service systems



The management of tourism and hospitality organizations



Slides for a management development workshop