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World of Customer Service

Best in textbook rentals since 2012!

ISBN-10: 0840064241

ISBN-13: 9780840064240

Edition: 3rd 2012 (Revised)

Authors: Pattie Gibson

List price: $173.95
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Book details

List price: $173.95
Edition: 3rd
Copyright year: 2012
Publisher: Cengage South-Western
Publication date: 6/20/2011
Binding: Paperback
Pages: 224
Size: 8.50" wide x 10.91" long x 0.43" tall
Weight: 1.276
Language: English

The Customer Service Environment
What is Customer Service?
The Global Customer
Exceptional Customer Service
Customer Service Strategy
Essential Customer Service Skills
Critical Workplace Skills
Problem Solving
Extreme Customers and Customer Retention
Managing Customer Service
Communication Skills
Communication Essentials
Customer-Focused Listening
Nonverbal Communication, Dress, and Manner
Phone and Digital Communication