Creating the Customer-Driven Library Building on the Bookstore Model

ISBN-10: 0838908888
ISBN-13: 9780838908884
Edition: 2005
List price: $38.00 Buy it from $3.60
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Book details

List price: $38.00
Copyright year: 2005
Publisher: American Library Association
Binding: Paperback
Pages: 256
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 0.792
Language: English

Why bookstores are so appealing
Comparing libraries and bookstores
Focusing on the bottom line
Valuing customer service
Identifying customer needs
When the system crashes : using technology to enhance not defeat the library
One library, one goal : establishing clear priorities
What's all this about ambience?
The art of display
Finding their way : the importance of signage
Marketing our wares
Creating promotional materials
Serving the library's E-patrons
Generating publicity for the library
Food and drink in the library
Finding the time and the money

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