Etiquette Edge The Unspoken Rules for Business Success

ISBN-10: 0814472427
ISBN-13: 9780814472422
Edition: 2005
List price: $14.95 Buy it from $3.00
eBook available
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: The Etiquette Edge offers a clear, commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky "rules," the book emphasizes appropriate, effective  More...

Used Starting from $9.84
eBooks Starting from $3.95
Buy
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Periodic Table Online content $4.95 $1.99
Add to cart
Study Briefs
Robert's Rules of Order Online content $4.95 $1.99
Add to cart
Study Briefs
Aromatherapy Basics Online content $4.95 $1.99
Add to cart
Study Briefs
Study Tactics Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $14.95
Copyright year: 2005
Publisher: Amacom
Publication date: 7/1/2005
Binding: Paperback
Pages: 176
Size: 6.00" wide x 9.00" long x 0.25" tall
Weight: 0.748
Language: English

The Etiquette Edge offers a clear, commonsense approach to making courtesy, etiquette, and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky "rules," the book emphasizes appropriate, effective communication and behavior as a means to get ahead. Simply written and containing quizzes, checklists, and sidebar examples, the book shows readers how to: - Recover from a major workplace faux pas - Handle sensitive e-mail and phone communications - Make a great impression on bosses, and get along with "enemies" - Deliver unwelcome information, including condolences - Manage confrontations with courtesy

Acknowledgments
Introduction: The Case for Courtesy
Test Your Courtesy Quotient (CQ)
Everyday Courtesy as a Credibility Builder
Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?
The High Cost of Incivility
Taking Personal Responsibility
What's In It for You?
The Constantly Changing Rules
The Bottom Line
Action Plan
Credibility: Creating It and Keeping It
Mastering the Art of Straight Talk
The Bottom Line
Action Plan
Develop Your Gratitude Attitude: Say "Thank You" and Mean It
When in Doubt
The Bottom Line
Action Plan
I See What You're Saying: Are Your Unspoken Messages Telling on You?
What Exactly Is Nonverbal Communication?
The Power of Nonverbal Communication
Interpreting Nonverbal Communication
Courtesy Is as Courtesy Does
Synchronize Your Body Language
Common Body Language and Its Meaning
The Bottom Line
Action Plan
What the $%#*!& Is Going On Here? Should We Put a Leash on Our Language?
Obscenity Goes Mainstream
The Professional Cost of Cursing
Is Vulgarity a First Amendment Right?
The Bottom Line
Action Plan
Tell Me Less: Some Things Are Better Left Unsaid
Rebuilding the Barriers at Work
Think Before You Speak or Write
Don't Expect or Demand Reciprocity
When You Are the Recipient of Unwanted Information
What You Don't Say Tells a Lot
The Bottom Line
Action Plan
Praiseworthy Praise: Giving Compliments that Count
The Power of Praise
Giving Praise
Accepting Praise
The Bottom Line
Action Plan
Can Anybody Hear Me? Developing Your Ability to Listen
Listen for Success
The Bottom Line
Action Plan
Convenience or Curse? Is It Time for a Cell Phone Reality Check?
Keep the Technology in Perspective
The Bottom Line
Action Plan
Travel Courtesy: Don't Leave Home Without It
Keeping the Skies Friendly
Once You Land: Courtesy at Home or Abroad
The Bottom Line
Action Plan
Best Behaviors at Work: Interacting with Bosses and Peers
Fear on Both Sides of the Desk: Relieving Interview Stress
Guidelines for the Interviewee
Guidelines for the Interviewer
On Either Side of the Desk
The Bottom Line
Action Plan
The New Job: Getting Started on the Right Foot
Plan for Success in a New Position
The Bottom Line
Action Plan
Office Space: Make Working Together More Enjoyable and Productive
Be a Considerate Colleague
A Team Approach to a Harmonious Workplace
The Bottom Line
Action Plan
E-Mail: Think Before You Send
E-mail Can Be Tricky Business
Leverage the Advantages of E-mail
The Bottom Line
Action Plan
Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging
Telephone Basics
Look for Ways to Make the Medium Work for You and Others
The Bottom Line
Action Plan
Are We Having a Casual Crisis? Coping with Dress Code Confusion
The Packaging Matters
The Bottom Line
Action Plan
Getting Along with Your Manager: Spotting and Solving Personality Problems
Before You Take the Job
Once You're on Board
The Bottom Line
Action Plan
Loving Your Enemies: Coping with the Price of Success
Managing the Price of Success
The Bottom Line
Action Plan
When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal
Reinventing the Rules of Friendship
The Bottom Line
Action Plan
How to Leave a Job: Making a Graceful Exit
Leaving Gracefully
The Last Impression
The Bottom Line
Action Plan
Refuse to Schmooze and You Lose: Cultivating the Social Side of Business
Be Professional, Not Antisocial
Schmoozing: More than Just Parties
It's All About Relationships
The Bottom Line
Action Plan
Let's Do Lunch: Dining Your Way to Success
When You Are the Host
If You Are the Guest
When All Is Said and Done
The Bottom Line
Action Plan
Standing Out in the Crowd: Getting Noticed Without Becoming Notorious
Take a Proactive Approach
Make Yourself a Star at Work
The Bottom Line
Action Plan
He Said, She Said: When the Gender Gap Seems as Large as the Grand Canyon
Men and Women Really Are Different
Bridging the Gender Divide
The Bottom Line
Action Plan
Handling Sensitive Issues: Courtesy and Building Trust
Silence Is Not a Virtue: Complaining Without Carping
Complain with a Purpose
Be Generous with Compliments
The Bottom Line
Action Plan
When an Apology Is in Order: Saying "I'm Sorry"
The Rewards of Apologizing
How to Make a Meaningful Apology
Accepting an Apology Gracefully
The Bottom Line
Action Plan
Tell It Like It Is: Delivering Unwelcome Information Without Doing Permanent Damage
Take Time to Plan
The Bottom Line
Action Plan
Confronting with Courtesy: Preserving Relationships While Resolving Differences
Levels and Sources of Conflict
Avoiding the High Cost of Unresolved Conflict
The Bottom Line
Action Plan
When the Worst Happens: Dealing with Tragedy and Death
The Do's of Dealing with Another's Grief
The Don'ts of Relating to a Person's Grief
The Most Valuable Response
The Bottom Line
Action Plan
Citizenship in the Global Village
Avoid Cross-Cultural Communication Pitfalls
Be a Constant Learner
The Bottom Line
Action Plan
A Final Word
Bibliography

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×