Generations at Work Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

ISBN-10: 0814432336
ISBN-13: 9780814432334
Edition: 2nd 2013
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Description: This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require  More...

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Book details

List price: $26.50
Edition: 2nd
Copyright year: 2013
Publisher: Amacom
Publication date: 3/23/2013
Binding: Paperback
Pages: 304
Size: 6.00" wide x 9.00" long x 0.80" tall
Weight: 1.342
Language: English

This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require constant feedback - frustrating for the Me Generation that can't let go of the spotlight, and annoying for Gen Xers, sandwiched between the two. So how can you lead this motley group with their often incompatible work ethics, values, and styles? Generations at Work lays bare the causes of conflict, and offers practical guidelines for managing the differences, including: - In-depth interviews with members of each generation - Best practices from companies bridging the generation gap - Specific tips for each generation on how to handle the others - A field guide for mentoring GenerationY For anyone struggling to manage a workforce with different ways of working, communicating, and thinking, Generations at Work is the answer.

Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.

Bob Filipczak was staff editor for Training magazine and the author of the landmark article, "It's Just a Job: Generation X in the Workplace." he now works in the communications department of U.S. Bancorp Piper Jaffray. He lives in Minneapolis.

Claire Raines is one of the nations leading experts on generations and the author of Twentysomething and Beyond Generation X. In addition, she is a dynamic speaker and organizational consultant whose clients include McDonalds, Sprint, Mastercard, and Toyota. She lives in Denver.

Introduction: The New Economic Reality and the Cross-Generational Workplace
Dynamics of the Multigenerational Workplace
A New Chapter in the Cross-Generational Workplace
The Traditionalists: What Will the Colonel Do Now-Work? Retire? Consult?
The Baby Boomers: Retirement Postponed
The Gen Xers: Survivalists in the Workplace
The Millennials: Be Careful What You Ask For
The Global Workforce: Generations Around the World
Where Mixed Generation Work Well Together
The ACORN Imperatives and Three Companies That Bridge the Gaps
Company Best Practices and Other Great Ideas
The Interviews
From tie CEO�s Perspective
From the Trenches
Articles
Here Come the Millennials
Younger Boss and Older Worker
A Field Guide to Mentoring Millennials
Emerging Media and the Workforce
Appendix: Inventory: How Cross-Generationally Friendly Is Your Work Group, Department, Business, or Organization?
Endnotes
Acknowledgments
Index
About the Authors

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