Leading with Cultural Intelligence The New Secret to Success

ISBN-10: 0814414877
ISBN-13: 9780814414873
Edition: 2009
List price: $44.95 Buy it from $4.46
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Book details

List price: $44.95
Copyright year: 2009
Publisher: Amacom
Publication date: 9/1/2009
Binding: Hardcover
Pages: 240
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.342
Language: English

Foreword
Preface
Why This Book
Research Basis
How to Read This Book
Acknowledgments
What is CQ and Why do I need it?
You Lead Across a Multicultural Terrain: Why CQ?
From West Michigan to West Africa
Relevance to Leaders
Understand Diverse Customers
Manage Diverse Teams
Recruit and Develop Cross-Cultural Talent
Adapt Leadership Style
Demonstrate Respect
Cultural Intelligence vs. Other Intercultural Approaches
Conclusion
You Need a Map for the Journey: CQ Overview
A Four-Dimensional Model
CQ Drive: Showing Interest, Confidence, and Drive to Adapt Cross-Culturally
CQ Knowledge: Understanding Cross-Cultural Issues and Differences
CQ Strategy: Strategizing and Making Sense of Culturally Diverse Experiences
CQ Action: Changing Verbal and Nonverbal Actions Appropriately When Interacting Cross-Culturally
CQ Is Different from EQ
A Repertoire of Skills
An Inside-Out Approach
Conclusion
How Do I Become more Culturally Intelligent?
Whet Your Appetite: CQ Drive (Step 1)
Be Honest with Yourself
Examine Your Confidence Level
Eat and Socialize
Count the Perks
Work for the Triple Bottom Line
Conclusion
Study the Topography: CQ Knowledge (Step 2a)
See Culture's Role in Yourself and Others
Universal
Cultural
Personal
Review the Basic Cultural Systems
Economic Systems: Capitalist vs. Socialist
Marriage and Family Systems: Kinship vs. Nuclear Family
Educational Systems: Formal vs. Informal
Legal and Political Systems: Formal Laws vs. Informal Governance
Religious Systems: Rational vs. Mystical
Artistic Systems: Solid vs. Fluid
Conclusion
Dig Beneath the Terrain: CQ Knowledge (Step 2b)
Learn the Core Cultural Values
Event Time vs. Clock Time
High Context vs. Low Context
Individualism vs. Collectivism
Low vs. High Power Distance
Low vs. High Uncertainty Avoidance
Understand Different Languages
Conclusion
Turn Off the Cruise Control: CQ Strategy (Step 3)
Become More Aware
Self-Awareness
Other Awareness
Plan Your Cross-Cultural Interactions
Check to See If Your Assumptions and Plans Were Appropriate
Conclusion
Run, Walk, or Jog: CQ Action (Step 4)
Adapt Your Communication
Words
Delivery
Nonverbals
Negotiate Differently
Alter Your Timing
Adapt Your Style
Remain Flexible
Act with Integrity
Know When to Flex and When Not to Flex
Conclusion
How do I Apply CQ?
See the Journey Ahead: Proof and Consequences of CQ
Results of CQ
Enhanced Performance
Better Decision Making
Flexibility
International Expansion
Employer of Choice
Prevention of Burnout and Creation of Personal Satisfaction
Predictors of CQ
Personality Traits
Experiences
Ways to Develop CQ
Conclusion
Recruit Travel Companions: Developing CQ in Your Team
Integrate CQ with Your Overall Mission
Build Commitment with Senior Leaders
Fill the Organization with CQ Team Members
Human Resource Personnel
International Travelers
Screen Candidates for CQ
Reward Good CQ Performance
Develop CQ Strategies
Form CQ Structures
Create CQ Decision-Making Systems
Facilitate a CQ Learning Plan
Show-and-Tell
Divisional Training
Personal CQ Development Plan
Conclusion
Appendix: Research Context
Notes
Index
About the Author

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