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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| Getting Organized and Finding Partners | |
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| Becoming a Multicultural Services Library: A Guided Journey to Serving Diverse Populations | |
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| No Surprise, Community Engagement Works | |
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| International Advisory Committee at the Charlotte Mecklenburg Library | |
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| The Gathering Place: A Multicultural Experience at the Joseph F. Smith Library | |
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| Partnerships Linking Cultures: Multicultural Librarianship in British Columbia's Public Libraries | |
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| The Bridge: Librarians Collaborate with the Office of Multicultural Affairs, a Division of Student Affairs | |
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| Reaching Students | |
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| Connecting Native American Students to Cline Library | |
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| Delivering Library Instruction in a Native Language | |
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| The Role of Teacher-Librarians in Encouraging Library Use by Multicultural Patrons | |
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| Expanding Services to International Students and Scholars at Midsize and Small Universities and Colleges | |
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| Reaching Out to International Students at the University of Lethbridge Library | |
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| The Solo Career College Librarian: Reaching Out to Nontraditional Students | |
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| Serving Diverse Populations: Outreach to Chinese and African American Users | |
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| Community Connections | |
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| The Community Speaks for Itself: Indigenous Speakers in the Labriola National American Indian Data Center | |
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| Connecting with Multicultural Teens (and Their Families by Extension) | |
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| "!Soy Culto!": Connecting with the Hispanic Population | |
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| Fotonovelas and Historietas: Adult Comic Books from Mexico in American Libraries | |
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| Reaching Out through Graphic Novels | |
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| Applying Technology | |
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| The Multilingual Glossary Project and my Language: Two Online Programs to Assist Libraries to Deliver Services to 1 Multicultural Patrons | |
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| Developing a Job Help and Computer Skills Program for Recent Immigrants | |
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| Opening the World: Creating a Multilingual DVD to Introduce Library Services to Refugees and Immigrants | |
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| Virtual Services to Latinos and Spanish Speakers | |
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| Web-Based Language Technologies | |
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| Outreach Initiatives | |
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| "If You Build It, [They] Will Come": Actively Inviting Multicultural Users to Academic Libraries by Offering Family Literacy Workshops | |
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| Community Family Literacy Programs at the Azusa City Library | |
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| An Oral History Guide | |
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| Librarians' Role as Educators in Promoting Library Resources for Multicultural Patrons while Advancing a National Health Initiative | |
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| Programs, Signage, and the Kitchen Sink: Attracting Multicultural Patrons to School Libraries | |
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| Programming and Events | |
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| Raising Awareness in Academic Libraries with Multicultural Exhibits, Installations, and Decorations | |
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| Bridging the Gap: Exploring the Racial Divide in Louisiana | |
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| Caf� a las Siete/Coffee at Seven: Cross-Cultural Programming at a Public Library | |
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| So You Think You Can Write?: Programming That Encourages Creativity | |
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| English Conversation Clubs at the Charlotte Mecklenburg Library | |
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| Reference Services | |
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| Active Listening without Visual Cues: Phone Reference Tips for ESL Learners | |
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| The Culturally Relevant Reference Interview: How to Enhance Reference Transactions in an Era of Diversity | |
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| Risk Looking Stupid | |
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| Genealogy Reference for Diverse Customers | |
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| Index | |
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| About the Editors and Contributors | |