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| Introduction | |
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| A+ Essentials 220-701 | |
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| Hardware | |
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| Categorize storage devices and backup media | |
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| Explain motherboard components, types, and features | |
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| Classify power supplies types and characteristics | |
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| Explain the purpose and characteristics of CPUs and their features | |
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| Explain cooling methods and devices | |
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| Compare and contrast memory types, characteristics and their purpose | |
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| Distinguish between the different display devices and their characteristics | |
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| Install and configure peripherals and input devices | |
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| Summarize the function and types of adapter cards | |
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| Install, configure, and optimize laptop components and features | |
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| Install and configure printers | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Troubleshooting, Repair, and Maintenance | |
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| Given a scenario, explain the troubleshooting theory | |
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| Given a scenario, explain and interpret common hardware and operating system symptoms and their causes | |
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| Given a scenario, determine the troubleshooting methods and tools for printers | |
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| Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method | |
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| Given a scenario, integrate common preventative maintenance techniques | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Operating System and Software | |
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| Compare and contrast the different Windows Operating Systems and their features | |
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| Given a scenario, demonstrate proper use of user interfaces | |
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| Explain the process and steps to install and configure the Windows OS | |
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| Explain the basics of boot sequences, methods, and startup utilities | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Networking | |
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| Summarize the basics of networking fundamentals, including technologies, devices, and protocols | |
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| Categorize network cables and connectors and their implementations | |
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| Compare and contrast the different network types | |
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| Quick-Check Answer Key | |
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| Answers and Explanation | |
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| Security | |
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| Explain the basic principles of security concepts and technologies | |
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| Summarize the following security features | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Operational Procedures | |
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| Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them | |
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| Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| A+ 220-702 | |
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| Hardware | |
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| Given a scenario, install, configure, and maintain personal computer components | |
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| Given a scenario, detect problems, troubleshoot, and repair/replace personal computer components | |
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| Given a scenario, install, configure, detect problems, troubleshoot, and repair/replace laptop components | |
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| Given a scenario, select and use the following tools | |
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| Given a scenario, detect and resolve common printer issues | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Operating Systems | |
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| Select the appropriate commands and options to troubleshoot and resolve problems | |
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| Differentiate between Windows Operating System directory structures (Windows 2000, XP, and Vista) | |
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| Given a scenario, select and use system utilities/tools and evaluate the results | |
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| Evaluate and resolve common issues | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Networking | |
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| Troubleshoot client-side connectivity issues using appropriate tools | |
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| Install and configure a small office home office (SOHO) network | |
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| Quick-Check Answer Key | |
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| Answers and Explanations | |
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| Security | |
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| Given a scenario, prevent, troubleshoot, and remove viruses and malware | |
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| Implement security and troubleshoot common issues | |
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| Quick-Check Anser Key | |
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| Answers and Explanations | |