Textbook of Social Administration The Consumer-Centered Approach

ISBN-10: 0789031787

ISBN-13: 9780789031785

Edition: 2007

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Description: The Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. Book jacket.

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Book details

List price: $68.95
Copyright year: 2007
Publisher: Routledge
Publication date: 9/7/2007
Binding: Paperback
Pages: 448
Size: 6.00" wide x 8.25" long x 1.25" tall
Weight: 1.606
Language: English

Foreword
Acknowledgments
Introduction. Consumer-Centered Social Administration: What This Book Is About and How to Use It
Assumptions, Principles, and Performance Expectations of Consumer-Centered Social Administration
Frameworks for Organizing Social Administration Skills
Structuring the Organization for Maximum Consumer Benefit: The Inverted Hierarchy
A Note to Readers on How to Use This Book
Consumer-Centered Social Administration
Social Administration and Outcomes for Consumers: What We Know
Assumptions of Consumer-Centered Management
Principles of Consumer/Client-Centered Practice
Management as Performance
Initiating Change Through Persuasion: The Microskills Approach
Persuasion: Some Basics
Gender and Cultural Differences in Persuasion
Strategies to Enhance Perceived Behavioral Control
Strategies to Change the Attitude Toward a Behavior
Strategies to Change the Normative Component
Strategies to Help Move from Intention to Behavior
Summary
An Analytic Framework for Social Program Management
Principles of Consumer-Centered Management and Social Program Specifications
Research That Supports the Social Program Analytic Framework
What You Need to Know to Begin Program Analysis
The Elements of the Program Framework
Program Element: Social Problem Analysis
Program Element: Identify the Direct Beneficiary of the Program
Social Administrators' Use of the Problem and Population Analysis
Summary
Specifying and Managing the Social Work Theory of Helping
What Is a Theory of Helping?
Framework Requirements for Goals
Framework Requirements for Objectives
Framework Requirements for Expectations
Social Administrators' Use of the Theory of Helping
Summary
Program Framework: The Rest of the Story
Stages of Helping
Key People Required for the Consumer to Benefit: Who Needs to Do What?
The Helping Environment
Emotional Responses
The Actual Helping Behaviors
Creating Attractive Programs
Examples of Social Administrators' Use of Program Elements to Enhance Consumer Benefits
Example Program Specifications: The Application of the Wraparound Approach to School-Based Mental Health Services
Summary
Managing Information: Determining Whether the Program Is Operating As Intended
The Power of Measurement
The Effects of Feedback on Performance
The Learning Organization
The Human Service Cockpit
Piloting the Human Service Program: Establishing and Using a Performance-Improvement Strategy
Selection and Measurement of Performance Indicators
Selecting Outcome Measures
Measuring Consumer Outcomes
Measuring Performance That Supports Consumer Outcomes
Innovative and Powerful Report Designs
Personnel Management
Principles of Consumer-Centered Social Administration and Personnel Management
The Tasks of Managing People
The Special Case of Volunteers
The Environments of Personnel Management
Overview of Related Research
Creating and Reinforcing a Consumer-Centered Unit Culture
Designing Jobs So That Consumers and Workers Achieve Desired Results
Recruitment and Selection to Match People to Jobs
Maintaining a System of Performance Appraisal, Feedback, and Rewards That Informs and Energizes Staff
Assisting Workers in Developing Skills and Enhancing Their Careers Through Supervision: Training
Using Standard Procedures, Specific to a Field of Practice, to Maintain Policies, Procedures, and Training That Focus on Worker and Consumer Safety
9 Fiscal Management
The Principles of Consumer-Centered Management and Resource Management
Identifying Program Costs and Linking Them to Consumer Outcomes: Budgeting
Sources of Funds and Their Acquisition
Social-Service Contracting
Risk Management and Fiscal Incentives
10 The Inverted Hierarchy
A New Metaphor
Finding Opportunity: The Foundation of the Inverted Hierarchy
Strategies for Turning Opportunities into Performance
Powerful Integrating Mechanisms: Field Mentoring, Group Supervision, and Performance-Enhancement Teams
Summary
References
Index
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