Managing the Unexpected Resilient Performance in an Age of Uncertainty

ISBN-10: 0787996491
ISBN-13: 9780787996499
Edition: 2nd 2007 (Revised)
List price: $27.95 Buy it from $22.10
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Description: Since the first edition of "Managing the Unexpected" was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come  More...

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Book details

List price: $27.95
Edition: 2nd
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/31/2007
Binding: Hardcover
Pages: 208
Size: 6.25" wide x 9.25" long x 0.50" tall
Weight: 1.100
Language: English

Since the first edition of "Managing the Unexpected" was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book "Managing the Unexpected" uses HROs as a template for any institution that wants to better organize for high reliability.

Preface
Managing the Unexpected: What Business Can Learn from High-Reliability Organizations
Expectations and Mindfulness
The Three Principles of Anticipation
Principles of Containment
Assessing Your Capabilities for Resilient Performance
Organizational Culture: Institutionalizing Mindfulness
How to Manage Mindfully
Notes
The Authors
Index

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