Managing the Unexpected Resilient Performance in an Age of Uncertainty

Name: Managing the Unexpected Resilient Performance in an Age of Uncertainty
Price: 3.3 USD
Availability: InStock
ISBN: 9780787996499

ISBN-10: 0787996491

ISBN-13: 9780787996499

Edition: 2nd 2007 (Revised)

Authors: Karl E. Weick, Kathleen M. Sutcliffe

List price: $27.95

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Description:

Since the first edition of "Managing the Unexpected" was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of…

Book details

List price: $27.95
Edition: 2nd
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/31/2007
Binding: Hardcover
Pages: 208
Size: 6.25" wide x 9.25" long x 0.50" tall
Weight: 0.814
Language: English



Preface



Managing the Unexpected: What Business Can Learn from High-Reliability Organizations



Expectations and Mindfulness



The Three Principles of Anticipation



Principles of Containment



Assessing Your Capabilities for Resilient Performance



Organizational Culture: Institutionalizing Mindfulness



How to Manage Mindfully


Notes


The Authors


Index