Job Aids and Performance Support Moving from Knowledge in the Classroom to Knowledge Everywhere

ISBN-10: 0787976210
ISBN-13: 9780787976217
Edition: 2nd 2006 (Revised)
List price: $69.00 Buy it from $40.38
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Description: "Job Aids and Performance Support in the Workplace" gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The  More...

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Book details

List price: $69.00
Edition: 2nd
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 11/3/2006
Binding: Hardcover
Pages: 240
Size: 7.25" wide x 9.50" long x 1.00" tall
Weight: 1.606
Language: English

"Job Aids and Performance Support in the Workplace" gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.'

List of Figures, Tables, and Exhibits
Foreword
Preface
Introduction
What Is Performance Support?
What Is Not Performance Support
What Is to Love About Job Aids?
What Is to Love About Performance Support?
Are We Forgetting Training and Development?
About the Handbook
Review of Chapter 1
Preview of Chapter 2
The When and Where of Performance Support
When to Use Performance Support
When Is Performance Support Inappropriate?
Review of Chapter 2
Preview of Chapter 3
Performance Support Yesterday and Today
Job Aids at the Beginning
Performance Support at the Beginning
Review of Chapter 3
Preview of Chapter 4
Planner and Sidekick Performance Support
An Expanded View
Integration, Tailoring, and Pizza Delivery
Integration, Tailoring, and Finding Your Way
Parsing Performance Support
Review of Chapter 4
Advising Amy, Alfonso, and Magnolia
Preview of Chapter 5
Examples of Planner Performance Support
A Rubric for Teachers
Calculator for Lifting Operations
Sales Rep Incentive Tool
Electronic Reference Library
CLO Dashboard
Review of Chapter 5
Preview of Chapter 6
Examples of Sidekick Performance Support
Mike's Express Carwash Poster
Library of Congress Online Learning Center Demonstrations
Football Wristbands
Salesforce.com's Interactive Coach
Review of Chapter 6
Preview of Chapter 7
Getting Started with Performance Support
Clarify the Opportunity
Formats for Support
Consider Media and Technology Options
Embark on Development
Review of Chapter 7
Preview of Chapter 8
The Elements of Effective Performance Support
The Look and Feel of Quality
IBM Brings It to Life
Eight Principles for Performance Support
You Don't Have to Be IBM
Review of Chapter 8
Preview of Chapter 9
Strategies for Implementation
Place Performance Support in a Blend
Target Priority Topics
Assure Executive Sponsorship
Establish a Cross-Functional Team
Pilot and Continuously Improve
Measure and Continuously Communicate
Advance This New Way of Doing Business
Implement as Change Management
Review of Chapter 9
Preview of Chapter 10
Into the Future
A New You
A New Them
Almost Unremarkable
Is Nothing Sacred?
Convergence!Performance Support Is Not Magic
Small,Mobile, and Personalized
Taming a Data-Rich World
What Is It?
A Grain of Salt
Still, a Very Good Thing
Index
About the Authors

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