Conflict Resolution Training Program Leader's Manual

ISBN-10: 0787960772
ISBN-13: 9780787960773
Edition: 2002 (Leader's Edition)
List price: $60.00 Buy it from $8.97 Rent it from $14.36
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Book details

List price: $60.00
Copyright year: 2002
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/9/2002
Binding: Paperback
Pages: 320
Size: 8.25" wide x 10.50" long x 1.00" tall
Weight: 2.398
Language: English

Preface
Acknowledgments
Introduction
Background for Leaders
Creating a Training Plan
Sample Training Plan
The Introductory Phase
Opening Remarks and Activities
Introduction to the Training
Four Introductory Activities
Activity: What's Your Headline?
Activity: Visual Biosketches
Activity: Extended Interview
Activity: The Problem Mill
The Dispute-Resolution Continuum
Overview of the Dispute-Resolution Continuum
The Multi-Option Dispute-Resolution Approach
Activity: Dispute-Resolution Continuum
Application of the Dispute-Resolution Approach
Activity: Dispute-Resolution Options
Conflict and Conflict Management
Crisis
Activity: Crisis
Conflict and Conflict Management
Activity: Personal Conflict-Management Styles
Activity: Identifying Response Styles
Adjusting One's Conflict-Management Style
Activity: Adjusting One's Conflict-Management Style
Alternative to the Training Plan
Impasse
Activity: Impasse
Conflict-Resolution Communication
Activity: Were You Listening?
Communication and Listening Skills
Activity: Personal Communication Styles
An Overview of Communication
Activity: Empathic Responses
Activity: Active Listening
Activity: Ineffective Listening
Questioning
Activity: Questioning Skills
Activity: Types of Questions
Activity: Questioning Skills II
Filling
Activity: Filling
Word Association and Target Words
Activity: Word Association
Activity: Target Words
Nonverbal Communication
Activity: Nonverbal Body Language
"I" Statements
Activity: Using "I" Statements
Activity: Listening When Under Stress
Communication Can Cause Conflict
Activity: Communication Can Cause Conflict
Values, Perspectives, and Power
An Overview of Values
Activity: Values Ratings
Activity: Values and Beliefs
Stereotyping
Activity: Stereotyping I
Activity: Stereotyping II
Perspectives
Activity: Perspectives
Activity: Squares
Power
Activity: Power
Creativity
An Overview of Creativity
Activity: Sign Walkers and/or Art in Public Places
Activity: Building a Car
Activity: The Water Tower and/or The City Sign
Consensus
Activity: Consensus
An Overview of Consensus
Activity: Reaching Consensus
Negotiation
An Overviw of Negotiation
Activity: Introductory Negotiations
Positions and Issues
Questioning Skills Relevant to the Stages of Negotiation
Activity: Negotiation
Mediation
An Overview of Mediation
Attributes of Successful Mediators
Stages of Mediation
Types of Mediation
Co-Mediation
Role Play to Teach Mediation Skills
How to Teach the Six Stages of Mediation
Arbitration
An Overview of Arbitration
Stages of Arbitration
Activity: Arbitration Role Play
Role Plays
Overview of Using Role Plays
Sell the Business?
Tenant Noise Dispute
Dress Code
Delicio Dispute
New Supervisor
Romance in the Office
Parking Dispute
Neighborhood Business Dispute
Landlord and Tenant Dispute
Nursing Home
Hot Water Tank
ABC Liquor
Requested Collaboration
Nine to Five
The Merger
Medical Malpractice?
Leaking Roof
Co-Owners
Cancelled Seminar
The Dispute-Resolution Contractual Clause
Sample Evaluation Form
Sample Arbitration Decision Form
About the Authors

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