Managing Public Disputes A Practical Guide for Professionals in Government, Business, and Citizen's Groups

ISBN-10: 0787957429

ISBN-13: 9780787957421

Edition: 2nd 1988

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Description: Managing Public Disputes provides specific guidelines, case studies and techniques for managing disputes at all levels and between all kinds of individuals, corporate bodies and public organisations.

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Book details

List price: $65.00
Edition: 2nd
Copyright year: 1988
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/7/2001
Binding: Paperback
Pages: 320
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 1.144
Language: English

Preface
The Authors
Public Controversies and Conflict Management
Understanding Public Disputes: The Spiral of Unmanaged Conflict
Characteristics of Public Disputes
The Spiral of Unmanaged Conflict
Dealing with Conflict Productively: Alternatives and Case Examples
Conventional Approaches to Managing Conflict
Alternative Approaches for Managing Conflict
Case Examples
Developing an Effective Program of Conflict Management: Ten Principles
A Step-By-Step Process for Managing Public Disputes
Analyzing the Conflict
Making a Preliminary Review
Collecting Information
Assessing the Information
Designing a Strategy and Setting Up the Conflict Management Program
Designing a Strategy
Setting Up a Program
Adopting Procedures, Educating Parties, and Developing Options
Adopting Procedures
Educating Parties
Developing Options
Reaching and Carrying Out Agreements
General Approaches to Reaching Agreements
Carrying Out Agreements
Ensuring the Success of Conflict Management
Guidelines for Making the Program Work
Holding Productive Meetings
Managing Activities Between Meetings
Involving Constituents
Informing the Public
Working with the News Media
Using a Third Party
Paying Attention to Underlying Dynamics: Values, Trust, Power
Values
Trust
Power
Handling the Human Side of the Process
Bringing People to the Table
Educating Newcomers
Coping with Differences in Negotiating Skills
Keeping People at the Table
Handling Intense Emotions in Public Meetings
Getting Even
Reducing Personal Risk
Removing Roadblocks
Negotiating Differences in Data
Breaking Deadlocks
A Final Word
References
Index
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