21st Century Supervisor Nine Essential Skills for Frontline Leaders

ISBN-10: 0787946842
ISBN-13: 9780787946845
Edition: 1999
List price: $40.00 Buy it from $10.99
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Description: As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services. The 21st Century Supervisor  More...

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Book details

List price: $40.00
Copyright year: 1999
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/14/1999
Binding: Paperback
Pages: 352
Size: 7.00" wide x 9.50" long x 1.00" tall
Weight: 1.496
Language: English

As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services. The 21st Century Supervisor Training Package will help you improve your skills in these and many other areas: Communication Coaching Business analysis Computer Project management Resource management

Figures and Exhibits
A Word to Those Who Lead Supervisors
Introduction
The Traditional Supervisor
The Origins of the 21st Century Supervisor
The Skills Needed to Become a Leader
Wake Up and Smell the Future: Leadership Skills Beyond the Basics
The Future Today
The Necessary People, Technical, and Administrative Skills
The Ride of Your Life
Skills Beyond the Basics
People Skills
Communication Skills: The Most Important Professional Tool of the 21st Century
Communication Is the Lifeblood of an Effective Supervisor
Listening Skills
Communication Profile Skills
Facilitation and Presentation Skills
One More Time: Why Will Communication Skills Be So Important to 21st Century Supervisors?
Communication Skills Beyond the Basics
Team Skills: Leading the High-Performance Work Team
Teams: The Human Solution That Produces Better Results
The Difference Between Teams and Teamwork
Understanding Your S-Factor
Team Skills for the Forming Stage
Team Skills Beyond the Basics
Coaching Skills: Leading Your People to Perform Beyond Their Expectations
Coaching: The Supervision Model of the 21st Century
Your Primary Role in the 21st Century
Successful Coaches Follow a Winning Process
Coaching That Builds Winning Traditions
Situations That Require Coaching Skills
When Coaches Teach
Being a 21st Century Coach
Coaching Skills Beyond the Basics
People Skills in Review
Technical Skills
Business Analysis Skills: Learning to Measure Performance
The Shortest Road to Improving Performance
Garbage In, Garbage Out!
Three Performance Measurements You Will Need
Using Business Analysis Skills
Business Analysis Skills Beyond the Basics
Continuous Improvement Skills: Driving the Never-Ending Process of Improvement
The Continuous Improvement Process
Solving Problems for the Long Haul
More Skills for Maintaining Continuous Improvement
The 21st Century Supervisor Holds the Key!
Continuous Improvement Skills Beyond the Basics
Computer Skills: Increasing Your High-Tech Knowledge
Redefining Technical Knowledge
Wanted: Supervisors with PC Skills
What Computers Can and Cannot Do
Computers and the 21st Century Supervisor
Software Applications You Should Know
Moving Your Team to Computers
You Must Set the Example
Computer Skills Beyond the Basics
Technical Skills in Review
Administrative Skills
Project Management Skills: Becoming a Strategic Planner
An Introduction to Project Management
Creating a Vision for the Future
Setting Goals and Planning for Their Success
21st Century Decision Making
Learning to Look Ahead in Project Management
Project Management Beyond the Basics
Writing Skills: Leading Others Through Your Written Word
The Biggest Obstacle to Learning Writing Skills
Developing Your Letter Writing Skills
Composing Memos and E-Mail
Writing Performance Reports
Developing Standard Operating Procedures
Continuing to Develop Your Writing Skills
Writing Skills Beyond the Basics
Resource Management Skills: Giving Your Employees What They Need to Succeed
A New Breed of Supervisor
Gathering and Providing Resources
Three Skills That Support Providing Resources
Resource Management Skills Beyond the Basics
Administrative Skills in Review
Testimonies from Four 21st Century Supervisors
Greg: The New Breed of Supervisor
Debbie: A Living Specialized Generalist
John: The Reengineering of a Traditional Supervisor
Gary: Turning Supervision into the Opportunity of a Lifetime
Lessons to Learn from Greg, Debbie, John, and Gary
Leading Beyond the Basics
The 21st Century Supervisor: How to Start and Finish the Race
Clearing the Hurdles of Change
Applying Your People, Technical, and Administrative Skills
Becoming a 21st Century Supervisor: A Three-Year Action Plan
In Closing
About the Authors

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