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| Figures and Exhibits | |
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| A Word to Those Who Lead Supervisors | |
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| Introduction | |
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| The Traditional Supervisor | |
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| The Origins of the 21st Century Supervisor | |
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| The Skills Needed to Become a Leader | |
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| Wake Up and Smell the Future: Leadership Skills Beyond the Basics | |
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| The Future Today | |
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| The Necessary People, Technical, and Administrative Skills | |
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| The Ride of Your Life | |
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| Skills Beyond the Basics | |
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| People Skills | |
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| Communication Skills: The Most Important Professional Tool of the 21st Century | |
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| Communication Is the Lifeblood of an Effective Supervisor | |
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| Listening Skills | |
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| Communication Profile Skills | |
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| Facilitation and Presentation Skills | |
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| One More Time: Why Will Communication Skills Be So Important to 21st Century Supervisors? | |
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| Communication Skills Beyond the Basics | |
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| Team Skills: Leading the High-Performance Work Team | |
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| Teams: The Human Solution That Produces Better Results | |
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| The Difference Between Teams and Teamwork | |
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| Understanding Your S-Factor | |
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| Team Skills for the Forming Stage | |
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| Team Skills Beyond the Basics | |
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| Coaching Skills: Leading Your People to Perform Beyond Their Expectations | |
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| Coaching: The Supervision Model of the 21st Century | |
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| Your Primary Role in the 21st Century | |
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| Successful Coaches Follow a Winning Process | |
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| Coaching That Builds Winning Traditions | |
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| Situations That Require Coaching Skills | |
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| When Coaches Teach | |
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| Being a 21st Century Coach | |
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| Coaching Skills Beyond the Basics | |
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| People Skills in Review | |
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| Technical Skills | |
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| Business Analysis Skills: Learning to Measure Performance | |
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| The Shortest Road to Improving Performance | |
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| Garbage In, Garbage Out! | |
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| Three Performance Measurements You Will Need | |
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| Using Business Analysis Skills | |
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| Business Analysis Skills Beyond the Basics | |
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| Continuous Improvement Skills: Driving the Never-Ending Process of Improvement | |
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| The Continuous Improvement Process | |
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| Solving Problems for the Long Haul | |
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| More Skills for Maintaining Continuous Improvement | |
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| The 21st Century Supervisor Holds the Key! | |
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| Continuous Improvement Skills Beyond the Basics | |
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| Computer Skills: Increasing Your High-Tech Knowledge | |
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| Redefining Technical Knowledge | |
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| Wanted: Supervisors with PC Skills | |
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| What Computers Can and Cannot Do | |
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| Computers and the 21st Century Supervisor | |
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| Software Applications You Should Know | |
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| Moving Your Team to Computers | |
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| You Must Set the Example | |
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| Computer Skills Beyond the Basics | |
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| Technical Skills in Review | |
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| Administrative Skills | |
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| Project Management Skills: Becoming a Strategic Planner | |
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| An Introduction to Project Management | |
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| Creating a Vision for the Future | |
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| Setting Goals and Planning for Their Success | |
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| 21st Century Decision Making | |
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| Learning to Look Ahead in Project Management | |
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| Project Management Beyond the Basics | |
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| Writing Skills: Leading Others Through Your Written Word | |
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| The Biggest Obstacle to Learning Writing Skills | |
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| Developing Your Letter Writing Skills | |
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| Composing Memos and E-Mail | |
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| Writing Performance Reports | |
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| Developing Standard Operating Procedures | |
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| Continuing to Develop Your Writing Skills | |
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| Writing Skills Beyond the Basics | |
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| Resource Management Skills: Giving Your Employees What They Need to Succeed | |
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| A New Breed of Supervisor | |
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| Gathering and Providing Resources | |
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| Three Skills That Support Providing Resources | |
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| Resource Management Skills Beyond the Basics | |
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| Administrative Skills in Review | |
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| Testimonies from Four 21st Century Supervisors | |
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| Greg: The New Breed of Supervisor | |
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| Debbie: A Living Specialized Generalist | |
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| John: The Reengineering of a Traditional Supervisor | |
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| Gary: Turning Supervision into the Opportunity of a Lifetime | |
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| Lessons to Learn from Greg, Debbie, John, and Gary | |
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| Leading Beyond the Basics | |
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| The 21st Century Supervisor: How to Start and Finish the Race | |
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| Clearing the Hurdles of Change | |
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| Applying Your People, Technical, and Administrative Skills | |
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| Becoming a 21st Century Supervisor: A Three-Year Action Plan | |
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| In Closing | |
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| About the Authors | |