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Figures and Exhibits | |
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A Word to Those Who Lead Supervisors | |
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Introduction | |
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The Traditional Supervisor | |
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The Origins of the 21st Century Supervisor | |
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The Skills Needed to Become a Leader | |
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Wake Up and Smell the Future: Leadership Skills Beyond the Basics | |
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The Future Today | |
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The Necessary People, Technical, and Administrative Skills | |
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The Ride of Your Life | |
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Skills Beyond the Basics | |
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People Skills | |
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Communication Skills: The Most Important Professional Tool of the 21st Century | |
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Communication Is the Lifeblood of an Effective Supervisor | |
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Listening Skills | |
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Communication Profile Skills | |
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Facilitation and Presentation Skills | |
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One More Time: Why Will Communication Skills Be So Important to 21st Century Supervisors? | |
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Communication Skills Beyond the Basics | |
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Team Skills: Leading the High-Performance Work Team | |
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Teams: The Human Solution That Produces Better Results | |
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The Difference Between Teams and Teamwork | |
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Understanding Your S-Factor | |
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Team Skills for the Forming Stage | |
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Team Skills Beyond the Basics | |
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Coaching Skills: Leading Your People to Perform Beyond Their Expectations | |
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Coaching: The Supervision Model of the 21st Century | |
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Your Primary Role in the 21st Century | |
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Successful Coaches Follow a Winning Process | |
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Coaching That Builds Winning Traditions | |
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Situations That Require Coaching Skills | |
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When Coaches Teach | |
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Being a 21st Century Coach | |
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Coaching Skills Beyond the Basics | |
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People Skills in Review | |
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Technical Skills | |
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Business Analysis Skills: Learning to Measure Performance | |
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The Shortest Road to Improving Performance | |
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Garbage In, Garbage Out! | |
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Three Performance Measurements You Will Need | |
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Using Business Analysis Skills | |
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Business Analysis Skills Beyond the Basics | |
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Continuous Improvement Skills: Driving the Never-Ending Process of Improvement | |
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The Continuous Improvement Process | |
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Solving Problems for the Long Haul | |
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More Skills for Maintaining Continuous Improvement | |
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The 21st Century Supervisor Holds the Key! | |
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Continuous Improvement Skills Beyond the Basics | |
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Computer Skills: Increasing Your High-Tech Knowledge | |
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Redefining Technical Knowledge | |
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Wanted: Supervisors with PC Skills | |
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What Computers Can and Cannot Do | |
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Computers and the 21st Century Supervisor | |
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Software Applications You Should Know | |
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Moving Your Team to Computers | |
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You Must Set the Example | |
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Computer Skills Beyond the Basics | |
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Technical Skills in Review | |
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Administrative Skills | |
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Project Management Skills: Becoming a Strategic Planner | |
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An Introduction to Project Management | |
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Creating a Vision for the Future | |
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Setting Goals and Planning for Their Success | |
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21st Century Decision Making | |
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Learning to Look Ahead in Project Management | |
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Project Management Beyond the Basics | |
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Writing Skills: Leading Others Through Your Written Word | |
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The Biggest Obstacle to Learning Writing Skills | |
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Developing Your Letter Writing Skills | |
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Composing Memos and E-Mail | |
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Writing Performance Reports | |
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Developing Standard Operating Procedures | |
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Continuing to Develop Your Writing Skills | |
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Writing Skills Beyond the Basics | |
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Resource Management Skills: Giving Your Employees What They Need to Succeed | |
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A New Breed of Supervisor | |
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Gathering and Providing Resources | |
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Three Skills That Support Providing Resources | |
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Resource Management Skills Beyond the Basics | |
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Administrative Skills in Review | |
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Testimonies from Four 21st Century Supervisors | |
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Greg: The New Breed of Supervisor | |
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Debbie: A Living Specialized Generalist | |
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John: The Reengineering of a Traditional Supervisor | |
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Gary: Turning Supervision into the Opportunity of a Lifetime | |
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Lessons to Learn from Greg, Debbie, John, and Gary | |
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Leading Beyond the Basics | |
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The 21st Century Supervisor: How to Start and Finish the Race | |
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Clearing the Hurdles of Change | |
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Applying Your People, Technical, and Administrative Skills | |
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Becoming a 21st Century Supervisor: A Three-Year Action Plan | |
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In Closing | |
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About the Authors | |