Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations

Name: Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations
Price: 7.04 USD
Availability: InStock
ISBN: 9780787901622

ISBN-10: 0787901628

ISBN-13: 9780787901622

Edition: 1996

Authors: Cathy A. Costantino, Christina Sickles Merchant

List price: $65.00

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Description:

Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in…

Book details

List price: $65.00
Copyright year: 1996
Publisher: John Wiley & Sons, Incorporated
Publication date: 11/10/1995
Binding: Hardcover
Pages: 272
Size: 6.25" wide x 9.50" long x 0.75" tall
Weight: 1.034
Language: English



Coping with Conflict In Organizations


Organizational and Individual Responses to Conflict


Conflict Management as a System


The Emerging Use of ADR in Organizations


Improving Conflict Management Systems


Interest-Based Dispute Systems Design


Moving into the System: Entry and Contracting


Looking at the Big Picture: Organizational Assessment


Constructing Conflict Management Models: Design Architecture


Building a Knowledge and Skill Base: Training and Education


Getting Started: Implementation


Motivating Others: Rewards and Incentives


Figuring Out If It Works: Evaluation


Troubleshooting Conflict Management Systems


Taking the System as You Find It


Having Tea with Your Demons: Resistance and Constraints


Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems