Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations

ISBN-10: 0787901628
ISBN-13: 9780787901622
Edition: 1996
List price: $65.00 Buy it from $6.83
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Description: Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict  More...

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Book details

List price: $65.00
Copyright year: 1996
Publisher: John Wiley & Sons, Incorporated
Publication date: 11/10/1995
Binding: Hardcover
Pages: 272
Size: 6.25" wide x 9.50" long x 0.75" tall
Weight: 1.342
Language: English

Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.

Coping with Conflict In Organizations
Organizational and Individual Responses to Conflict
Conflict Management as a System
The Emerging Use of ADR in Organizations
Improving Conflict Management Systems
Interest-Based Dispute Systems Design
Moving into the System: Entry and Contracting
Looking at the Big Picture: Organizational Assessment
Constructing Conflict Management Models: Design Architecture
Building a Knowledge and Skill Base: Training and Education
Getting Started: Implementation
Motivating Others: Rewards and Incentives
Figuring Out If It Works: Evaluation
Troubleshooting Conflict Management Systems
Taking the System as You Find It
Having Tea with Your Demons: Resistance and Constraints
Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems

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