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| Dedication | |
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| Special Acknowledgments | |
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| Mr. Hart | |
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| The Great Boss Simple Success Formula | |
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| Companies Do What the Boss Does | |
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| The Customer Is the Real Boss | |
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| Groom 'Em, or Broom 'Em | |
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| The New Broom Need Not Sweep Clean | |
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| Mediocrity Is Malevolent | |
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| Hire Slow, Fire Fast (Part 1) | |
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| Hire Slow, Fire Fast (Part 2) | |
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| You Don't Have to Play Hardball | |
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| The One-Over-One/Veto | |
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| A+A=A. Only Hire A's | |
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| The Rule of the Ds | |
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| "It's 'Restaurateur,' Not 'Restauranteur'" | |
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| Turn Termination into Determination | |
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| The Seamstress's Son | |
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| The Generous Boss | |
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| Delegate Down, Down, Down | |
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| Beware: 7s Hire 5s | |
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| Ask, "What Would You Do If I Were Dead?" | |
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| Don't Hire a Dog and Bark Yourself | |
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| You Get What You Inspect, Not What You Expect | |
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| Pay Attention | |
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| Always Listen to Everybody | |
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| Make a Promise, Keep a Promise | |
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| "Never Let Me Make a Mistake" | |
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| Seven Common Words | |
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| "Let Them Eat Cake" | |
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| Don't Shoot from the Lip | |
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| Contract to Confront | |
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| Let Lightning Strike | |
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| Never Be Little, Never Belittle | |
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| Listen to Phonies, Fools, and Frauds | |
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| Don't Check Expense Accounts | |
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| The Practice Bus | |
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| Be Lucky | |
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| Be Firm, Fair, and Friendly, but Not a Friend | |
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| "Quit" Is for Scrabble | |
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| Your People Are Your Helium | |
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| Spend 90% of Your Time with Your Best People | |
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| "Mirror, Mirror on the Wall, Who's the One to Take the Fall?" | |
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| Teach for Ten Minutes Every Day | |
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| Put the Policy Police on Probation (Part 1) | |
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| A Policy Police Rap Sheet (Part 2) | |
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| The Eagle Does Not Go into the Hole for the Rat | |
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| Take a Bullet for the Team | |
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| Great Expectations | |
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| It's Okay to Be Quirky | |
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| Don't Be Tired | |
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| Don't Win the Office Pool | |
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| Epilogue: Great Bosses Beget Great Bosses | |