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| Introduction | |
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| The Human Resource Profession | |
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| What Is Human Resource Management? | |
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| The Changing Role of Human Resources | |
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| Professional Associations | |
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| Professional Certifications | |
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| Professional Conduct | |
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| Elements of Effective HR Programs | |
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| HR Practices in Different Employment Sectors | |
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| Building the HR Department | |
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| Understanding Organization Functions | |
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| Tying HR Plans to Organizational Needs | |
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| Terms to Know | |
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| Review Questions | |
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| The Impact of Employment Law on HR Practice | |
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| The Sources of Legal Requirements | |
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| Equal Employment Opportunity | |
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| Laws Enforced by the EEOC | |
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| Federal Contractors and Subcontractors | |
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| Immigration | |
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| Compensation and Benefits | |
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| Safety and Health | |
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| Employee and Labor Relations | |
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| Labor-Management Relations Law | |
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| Common Law Doctrines | |
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| State and Local Legislation | |
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| Summary of Federal Employment Laws | |
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| Terms to Know | |
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| Review Questions | |
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| Building a Staffing Plan | |
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| Strategic Foundation | |
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| Speaking the Language of Business Strategy | |
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| Identify Job Needs | |
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| Recruiting Strategy | |
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| Operational Responsibilities | |
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| Job Analysis | |
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| Job Descriptions | |
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| Sourcing Candidates | |
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| Hiring Procedures | |
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| Employee Exit Procedures | |
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| Administrative Responsibilities | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Building the Compensation Plan | |
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| Compensation Strategy | |
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| Compensation Philosophy | |
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| Financial Constraints | |
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| Total Rewards | |
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| Framework for Administering Compensation | |
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| Operational Responsibilities | |
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| Job Evaluation | |
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| Creating Pay Grades and Ranges | |
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| Administrative Responsibilities | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Building a Safe and Secure Workplace | |
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| Strategic Foundation | |
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| Operational Responsibilities | |
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| Workplace Health Issues | |
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| Workplace Health Programs | |
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| Workplace Safety Issues | |
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| Workplace Security Issues | |
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| Working with OSHA | |
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| OSHA Inspections | |
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| Safety and Health Plans | |
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| Administrative Responsibilities | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Building the Employee Relations Program | |
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| Strategic Foundation | |
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| Organizational Culture | |
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| Retention Programs | |
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| Unions and Labor Relations | |
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| Operational Responsibilities | |
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| On-Boarding | |
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| Conducting Workplace Investigations | |
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| Disciplinary Actions | |
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| Resolving Disputes | |
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| Administrative Responsibilities | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Building the Communication Plan | |
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| Strategic Foundation | |
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| Why Create a Strategy? | |
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| Developing the Strategy | |
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| Operational Responsibilities | |
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| Communication Methods | |
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| Communication Training | |
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| Administrative Responsibilities | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Building Training and Development Programs | |
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| Strategic Foundation | |
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| Hire Skills or Train Employees: Making the Decision | |
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| Organization Development | |
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| Operational Responsibilities | |
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| The ADDIE Model | |
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| Common Training Topics | |
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| Administrative Responsibilities | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Building a Performance Management Plan | |
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| Strategic Foundation | |
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| Operational Responsibilities | |
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| Communicating Performance Expectations | |
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| Managing Performance | |
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| Performance Appraisals | |
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| Administrative Responsibilities | |
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| Terms to Know | |
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| Review Questions | |
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| Strategic Human Resource Management | |
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| Strategic Management | |
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| Strategic Planning | |
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| Organization Structures | |
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| Organization Life Cycles | |
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| Strategic HR Management | |
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| HR Planning | |
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| HR Audits | |
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| HRIS Systems | |
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| Policies, Procedures, and Work Rules | |
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| Employee Handbooks | |
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| Global HRM | |
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| Metrics | |
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| Terms to Know | |
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| Review Questions | |
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| Answers to Review Questions | |
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| Chapter 1 | |
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| Chapter 2 | |
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| Chapter 3 | |
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| Chapter 4 | |
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| Chapter 5 | |
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| Chapter 6 | |
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| Chapter 7 | |
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| Chapter 8 | |
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| Chapter 9 | |
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| Chapter 10 | |
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| FairPay Exemption Regulations Effective August 23, 2004 | |
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| White Collar Exemption Status | |
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| Salary Basis | |
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| Fee Basis | |
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| Salary Deductions | |
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| Exemption Categories | |
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| Nonexempt Employees | |
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| Resources | |
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| Strategic Management | |
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| Workforce Planning and Employment | |
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| Human Resource Development | |
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| Compensation and Benefits | |
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| Employee and Labor Relations | |
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| Occupational Health, Safety, and Security | |
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| Glossary | |
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| Index | |