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Introduction to the profession | |
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Introduction to Dental Office Administration | |
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What Is a Dental Office Administrator? | |
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Functions and Responsibilities | |
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Characteristics of a Successful Dental Office Administrator | |
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Professional Appearance | |
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Professional Attitude | |
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Promptness and Effective Time Management | |
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Other Characteristics | |
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Teamwork | |
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Confidentiality | |
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Importance of the Position | |
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Education and Certification | |
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Certification of the Dental Assistant | |
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National Credentials | |
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State Credentials | |
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State Credentials | |
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Certification of the Dental Office Administrator | |
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Dental Office Layout | |
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Reception and Business Areas | |
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Front Desk | |
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Dentist's Office | |
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Consultation Area | |
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Clinical Areas | |
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Staff Areas | |
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Dental Team | |
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Dentist | |
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Dental Specialists | |
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Dental Hygienist | |
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Dental Assistant | |
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Dental Office Manager | |
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Certified Dental Technician | |
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Sterilization Assistant and Office Assistant | |
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Association Memberships | |
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Legal Responsibilities and Ethics | |
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Legal Concepts | |
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Contracts | |
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Expressed Contracts | |
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Implied Contracts | |
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Termination of Contracts | |
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Consent | |
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Laws That Apply to Dental Professionals | |
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Dental Practice Act | |
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Good Samaritan Act | |
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Americans With Disabilities Act | |
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Negligence and Malpractice | |
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Fraud | |
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Health Insurance Portability and Accountability Act of 1996 | |
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Confidentiality and the Privacy Rule | |
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Notice of Privacy Practice | |
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Minimum Necessary Standard | |
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Personal Representatives and Minors | |
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Preemption and Exception Determinations | |
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Administrative Requirements | |
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Security Regulations | |
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Administrative Safeguards | |
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Technical Safeguards | |
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Physical Safeguards | |
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Identifiers | |
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Transaction and Code Sets | |
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Ethics in Dental Office Administration | |
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Code of Professional Conduct | |
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Principles of Ethics | |
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Patient Rights and Responsibilities | |
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Infection Control | |
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Disease Transmission and Occupational Exposure | |
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Methods of Disease Transmission | |
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Disease Transmission in and out of the Dental Office | |
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Patient to Dental Staff | |
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Dental Staff to Patient | |
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Patient to Patient | |
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Dental Staff to Family and Community | |
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Infection Control Agencies and Regulations | |
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Centers for Disease Control and Prevention | |
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Occupational Health and Safety Administration | |
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Implementing Office Policies and Maintaining Records | |
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Infection Control Techniques | |
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Communication | |
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Dental Terminology | |
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Communication in the Dental Office | |
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Telephone Skills | |
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Written Communication | |
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Dental Office Management | |
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Patient Record Management | |
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Patient Development and Maintenance | |
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Appointment Management | |
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Staff Management | |
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Filing Procedures | |
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Inventory | |
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Technology in the Dental Office | |
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Financial Management | |
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Dental Insurance | |
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Accounts Receivable | |
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Accounts Payable | |
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Banking | |
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Payroll | |
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Career Considerations | |
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Employment Strategies | |
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Answers to Checkpoint and Review Questions | |
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Glossary | |
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Index | |