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| Telephone Management | |
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| How to Use This Book | |
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| Telephone Triage and Advice | |
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| How to Delegate in Office Practice | |
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| Medications by Telephone | |
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| Prescription and Nonprescription | |
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| Telephone Equipment | |
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| Components of Effective Telephone Encounters | |
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| How to Use the Telephone Protocols for Training Nurses and Physicians | |
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| Emergency Calls | |
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| Anaphylaxis (Severe Allergic Reaction) | |
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| Choking | |
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| Confusion (Delirium) | |
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| Fainting | |
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| Poisoning (Ingestion) | |
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| Respiratory Distress (Breathing Difficulty, Severe) | |
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| Seizure with Fever (Febrile Seizure) | |
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| Seizure without Fever | |
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| Trauma (Injury) Calls | |
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| Bone, Muscle, Joint, and Ligament Trauma | |
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| Ear Trauma | |
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| Eye Trauma | |
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| Finger and Toe Trauma | |
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| Genital Trauma | |
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| Head Trauma | |
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| Mouth Trauma | |
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| Nose Trauma | |
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| Skin Trauma (Cuts, Scrapes, and Bruises) | |
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| Puncture Wound | |
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| Tooth Trauma | |
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| Newborn and Infant Calls | |
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| Bottle (Formula) Feeding Questions | |
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| Breast Feeding Questions | |
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| Crying Baby Younger Than 3 Months | |
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| Crying Child Older Than 3 Months | |
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| Diaper Rash | |
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| Jaundiced Newborn | |
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| Newborn Appearance | |
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| Newborn Rashes and Birthmarks | |
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| Spitting Up (Reflux) | |
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| Thrush | |
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| Umbilical Cord Symptoms | |
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| Symptom or Disease Calls | |
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| Abdominal Pain | |
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| Asthma Attack | |
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| Athlete's Foot | |
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| Bee or Wasp Sting | |
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| Bite, Animal or Human | |
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| Bite, Insect | |
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| Bite, Spider | |
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| Bite, Tick | |
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| Breath-holding Spell | |
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| Burn | |
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| Chest Pain | |
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| Chickenpox (Varicella) | |
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| Cold | |
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| Constipation | |
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| Cough | |
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| Croup | |
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| Diarrhea | |
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| Earache | |
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| Ear Congestion | |
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| Ear Discharge | |
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| Ear, Pulling at or Itchy | |
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| Ear, Swimmer's (Otitis Externa) | |
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| Eye Allergy | |
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| Eye, Chemical In | |
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| Eye, Foreign Body | |
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| Eye, Red (without Pus) | |
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| Eye, with Pus | |
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| Fever | |
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| Fifth Disease (Erythema Infectiosum) | |
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| Fluid Intake, Decreased | |
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| Groin or Scrotum Swelling | |
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| Hand-Foot-and-Mouth Disease | |
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| Hay Fever (Allergic Rhinitis) | |
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| Headache | |
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| Hives (Urticaria) | |
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| Immunizations | |
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| Recommended Schedule | |
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| Immunization Reactions | |
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| Impetigo | |
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| Infection Exposure | |
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| Lice (Pediculosis) | |
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| Limb Pain | |
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| Lymph Nodes, Swollen | |
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| Menstrual Cramps (Dysmenorrhea) | |
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| Mouth Ulcers | |
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| Nosebleed | |
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| Pinworms | |
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| Poison Ivy, Oak, or Sumac | |
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| Rash, Localized and Cause Unknown | |
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| Rash, Widespread and Cause Unknown | |
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| Rash, Widespread While on Drugs | |
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| Ringworm | |
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| Sinus Pain or Congestion | |
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| Sore Throat | |
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| Strep Exposure | |
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| Sunburn | |
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| Swallowed Foreign Body | |
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| Toothache | |
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| Urination, Pain with (Dysuria) | |
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| Vaginal Itching or Irritation | |
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| Vomiting | |
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| Wheezing | |