Field Guide to the Difficult Patient Interview

ISBN-10: 0781747740
ISBN-13: 9780781747745
Edition: 2nd 2004 (Revised)
List price: $54.99
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Book details

List price: $54.99
Edition: 2nd
Copyright year: 2004
Publisher: Lippincott Williams & Wilkins
Publication date: 3/30/2004
Binding: Paperback
Pages: 320
Size: 4.50" wide x 7.50" long x 0.75" tall
Weight: 0.814
Language: English

Preface to the First Edition
Preface
Foreword
Acknowledgments
The Efficient Interview
Basic Interviewing Technique
Listening
Building Rapport: EMPATHY, the Universal Tool
Understanding Nonverbal Communication
The Primacy of Symptoms
The Data Base
Culture and Language
The Efficient Interview: Dealing with Patient Emotions
Sadness and Fear
Anger
Ambivalence
Explaining
Patient Education
Giving Bad News
Comforting the Grieving Family: Survivors of a Patient Death
Shared Decision-Making and Informed Consent
The Clinical Attitude
Patience
Curiosity
"OK" and "Wow": The Short Words
Self-awareness: What Are You Thinking Now?
Hope
Dealing with a Difficult Relationship
Those Dreaded Phrases
Acknowledging Difficult Relationships and Interactions
Understanding the Meaning of Illness
Addressing Disagreements About Diagnosis or Therapy
Trust and Distrust
Establishing Boundaries
Avoiding Seduction
Asking for Help
Clinician-to-Clinician Communication: Talking to Colleagues
Doctors Firing Patients--Patients Firing Doctors
Illness and Loss
Chronic Pain and Suffering
Somatization
The Transition from Disease-Based Care to Palliative Care
End-of-Life Discussions: Advance Care Plans and DNR Orders
Being with a Dying Patient
Talking with Families of Seriously Ill Patients
Who's in Charge Here? Behavioral Health Risks
Assessing Risk Behaviors
Nonadherence
Violence
Alcohol Use
Sex
Puzzling Problems
The List-Maker
The Patient's Companion
Confusion: Communicating with the Cognitively Impaired Patient
The Patient Bearing Literature
Distant Medicine
When Your Patient Is a Doctor
Disclosing Unexpected Outcomes and Errors
Coaching Communication Skills
Selected Readings for the Entire Text
Subject Index

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