Performance and Productivity in Public and Nonprofit Organizations

ISBN-10: 0765616084

ISBN-13: 9780765616081

Edition: 2nd 2006 (Revised)

Authors: Evan Berman

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Book details

List price: $59.95
Edition: 2nd
Copyright year: 2006
Publisher: Routledge
Publication date: 3/15/2006
Binding: Paperback
Pages: 226
Size: 5.75" wide x 8.75" long x 0.50" tall
Weight: 0.968
Language: English

Preface
What Is Performance? An Overview
Defining Performance
Performance in the Public and Private Sectors
Is Performance a Fad?
A Strategic Perspective
Performance in Historical Context
Major Performance Challenges
Stakeholders
Organization
Projects
People
Problem Definition as Activity
Achieving Success
Conditions for Success
Change in Small Units
Large-Scale Change
Dealing with Resistance
Strategic Planning: What's the Mission?
Strategic Planning for Organizations
Community-Based Strategic Planning
Other Approaches to Strategic Change
The Quality Paradigm
A New Paradigm
Customer Orientation
Process Reengineering
Information Technology
IT Applications
Strategic IT Issues
Organizing the IT Projects
Productivity Through People
Motivation
Psychological Contracts
Teamwork, Feedback, and Other Strategies
The Accountability Strategy: Performance Measurement
Measures of Performance
Implementation and Further Issues
Rethinking the Organization
Partnerships
Special Districts and Authorities
Privatization
Realignment
Oldies but Goodies
Decreasing Costs, Raising Revenues
Increasing Efficiency
Project Management
Epilogue
References
Index
About the Author
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