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| The path to the way | |
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| First Steps | |
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| Before the Test Announcement | |
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| What's on The Test | |
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| Generic and Procedural Questions | |
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| The Test Announcement | |
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| Eligibility Criteria | |
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| Duties and Responsibilities | |
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| Example of Duties | |
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| Knowledge, Skills, and Abilities | |
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| Methods of Selection | |
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| Submitting Applications | |
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| Resumes | |
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| Footprints along the path | |
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| Written Tests | |
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| Appealing Written Tests | |
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| Constructing Written Tests | |
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| Test Validity and Reliability | |
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| Advantages of Multiple-Choice Tests | |
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| Predicting Future Competence | |
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| Motivation | |
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| Studying | |
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| Arranging Study Material | |
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| Highlighting Material | |
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| Repeating the Process | |
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| Other Important Tips | |
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| Reading Comprehension | |
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| Practicing Test-Taking | |
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| Taking the Multiple-Choice Test | |
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| Your Physical Condition | |
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| The Directions | |
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| Time | |
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| The Test Booklet and Answer Sheet | |
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| Understanding Questions and Answers | |
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| Marking Questions and Answers | |
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| Returning to Unanswered Questions | |
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| Changing Answers | |
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| Language along the path | |
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| Oral Tests | |
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| Understanding the Process | |
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| The Difference Between Oral and Written Tests | |
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| The Oral Board | |
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| Other Types of Oral Examinations | |
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| More About Your Panelists | |
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| The Dimensions of the Job | |
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| Conducting the Traditional Oral | |
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| Conducting the Technical Oral | |
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| Conducting Oral Exams That Include Mini In-Basket Scenarios, Video Presentations, or Situational Exercises | |
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| Preparing for Your Oral Test | |
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| Posdcorb | |
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| Answering Questions | |
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| Creating Your Own Mock Oral Board | |
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| Achieving High Scores on Oral Exams that Include Mini In-Basket Scenarios, Video Presentations, or Situational Exercises | |
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| Other Significant Factors in Your Test Score | |
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| Tips | |
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| Checklists | |
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| Appearing Before the Oral Board | |
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| Resumes | |
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| First Impression/Last Impression | |
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| The Panelists' Viewpoint | |
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| A Flash to the Future | |
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| Back to the Present | |
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| Questions Frequently Asked on Oral Boards | |
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| Crosswords along the path | |
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| The Assessment Center | |
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| Understanding the Process | |
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| History of Assessment Centers | |
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| How Situational Exercises Are Developed | |
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| How Assessment Centers Work | |
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| Preparing for the Assessment Center | |
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| The In-Basket Exercise | |
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| The Supervisor/Subordinate Exercise | |
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| The Leaderless Discussion Group Exercise | |
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| The Community Meeting Exercise | |
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| The Physical Examination | |
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| Understanding the Process | |
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| Important Elements in the Physical Examination | |
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| Height and Weight Tables | |
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| Certifying the Promotion List (Rules of Three and Five) | |
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| Theory and concept study guide | |
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| Study Guide | |
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| Leading | |
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| Leadership Styles | |
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| Motivating | |
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| Motivational Theories | |
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| Disciplining | |
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| Types of Discipline | |
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| Communicating | |
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| What Is Communication? | |
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| The Sergeant's Role in the Communication Process | |
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| Effective Communication | |
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| Delegating | |
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| Roadblocks to Delegation | |
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| How to Delegate | |
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| Controlling | |
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| Supervising | |
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| What the Department Expects from Its Sergeants | |
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| Evaluating | |
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| Formal Evaluation Systems | |
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| Informal Evaluation Systems | |
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| Multiple-choice practice tests | |
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| Answer Sheet for Multiple-Choice Practice Test 1 | |
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| Answer Sheet for Multiple-Choice Practice Test 2 | |
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| Multiple-Choice Practice Test 1 | |
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| Scoring Multiple-Choice Practice Test 1 | |
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| Self-Evaluation Topic Chart | |
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| Answers and Analysis for Multiple-Choice Practice Test 1 | |
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| Multiple-Choice Practice Test 2 | |
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| Scoring Multiple-Choice Practice Test 2 | |
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| Self-Evaluation Topic Chart | |
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| Answers and Analysis for Multiple-Choice Practice Test 2 | |
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| Oral practice test | |
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| Oral Board Questions and Analysis | |
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| Assessment center practice test | |
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| How to Take the In-Basket Practice Test | |
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| In-Basket Exercise | |
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| Informational Items | |
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| In-Basket Items | |
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| Phone Calls | |
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| Index of In-Basket Exercise Items | |
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| Analysis and Discussion of In-Basket Exercise | |
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| Prioritized Items, Phone Calls, and Model Responses | |
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| Glossary of key terms | |
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| Glossary | |