Communicating Effectively for Dummies

ISBN-10: 0764553194
ISBN-13: 9780764553196
Edition: 2001
Authors: Marty Brounstein
List price: $22.99 Buy it from $3.00
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Description: Good communication skills are vital. Highlights of this book incudes interview techniques, meeting new people and making new contacts, cold calling, handling customer complaints, making presentations/speeches and managing employees and colleagues.

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Book details

List price: $22.99
Copyright year: 2001
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/15/2001
Binding: Paperback
Pages: 388
Size: 7.50" wide x 9.50" long x 1.00" tall
Weight: 1.386
Language: English

Good communication skills are vital. Highlights of this book incudes interview techniques, meeting new people and making new contacts, cold calling, handling customer complaints, making presentations/speeches and managing employees and colleagues.

Marty Brounstein, is an author, speaker, and management consultant who specializes in practical applications of coaching techniques.

Introduction
Table of Contents
Indroduction
About This Book
Conventions Used in This Book
How This Book Is Organized
Communicating Successfully
Tuning In to the Power of Active Listening
Speaking Assertively
Win-Win Conflict Resolution
Tackling Communication Challenges
The Part of Tens
Icons Used in This Book
Where to Go from Here
Communicating Successfully
Working at Communicating and Communicating at Work
Understanding How People Express Themselves to Others
Are You Really Listening?
Tuning In to the Power of Active Listening
Fixing Your Radar on the Speaker
Putting Active Listening Tools to Work
Giving a Dose of Empathy a la Mode
Speaking Assertively
It Isn't Just What You Say, but How You Say It
Speaking in the Positive
Keeping Your Listener Engaged
Win-Win Conflict Resolution
Approaching Conflicts Constructively
Communicating to Keep Conflicts Cool
Bringing the Conflict to Resolution
Tackling Communication Challenges
You've Got Mail: Managing E-Mail Communications
Oh, No! I Have to Do a Presentation!
Hurdling Customer Challenges
Interviewing from Both Sides of the Table
Conquering the Challenges of Management
The Part of Tens
Ten Ideas for Effectively Handling Telephone Interactions
Ten Tips to Enhance Teamwork
Ten Actions that Lend Credibility to Your Communications
Appendix

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