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| New to This Edition | |
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| About the Author | |
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| Introduction | |
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| Acknowledgments | |
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| About the Contributors | |
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| An Overview of the US Health System | |
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| Health Expenditures | |
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| Hospitals | |
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| Ambulatory Care | |
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| Other Healthcare Institutions and Providers | |
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| The New Organizations in Town | |
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| The US Health System in Vivo | |
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| Technology and Clinical Developments | |
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| Fraud and Abuse | |
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| Health Systems and Quality | |
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| Finances | |
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| The Healthcare Industry: A Managerial Model | |
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| The Profit Sector | |
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| The Nonprofit Sector | |
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| Government | |
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| Managerial Matrix | |
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| Goal Clarity | |
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| Managerial Time Frame | |
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| The Management Role | |
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| Conclusion | |
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| Setting Objectives in the Healthcare Industry | |
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| Real and Stated Goals | |
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| Goal Setting | |
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| Identification of Organizational Goals | |
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| Constraints on Health System Goals | |
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| Prison Health System: Conflicting Goals and Objectives | |
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| Management in Industry and Health Care | |
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| The Functions of Management | |
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| Who Is a Manager? | |
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| Expectations from Managers | |
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| Values and Ethics in Management | |
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| Entering Management | |
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| On Becoming the CEO | |
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| Ten Ways to Lose Your Job | |
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| On Being Unemployed | |
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| Conclusion | |
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| Management and the Educated Consumer | |
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| Introduction | |
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| Insurance | |
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| Medical Training as a Factor in What Happens | |
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| Geography as a Factor in Care | |
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| Race as a Factor in Care | |
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| Consumers Leveling the Playing Field by Cruising the Information Superhighway | |
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| Conclusion | |
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| The Board of Directors | |
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| Board Roles and Responsibilities | |
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| Board Effectiveness | |
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| Board/Management Relations | |
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| Board Development | |
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| Paying the Board | |
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| The Business Judgment Rule: The Essential Board Formula | |
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| Conclusion | |
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| Motivation | |
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| Attitude and Behavior | |
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| Favorite Theories of Motivation | |
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| Professionals | |
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| Semiprofessionals and Emerging Professionals | |
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| Managerial Approaches to Motivation | |
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| Organizational Motivation | |
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| Leadership and Management | |
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| Theory Z: An Alternative Approach | |
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| The Magic Potion of Japanese Managerial Success | |
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| Stereotyping Japanese Industry | |
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| Japan, Inc.: Does It Exist? | |
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| The Japanese Labor Scene | |
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| The Elements of Japanese Managerial Success | |
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| Disadvantages of the Japanese System | |
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| Professional versus Group Identity | |
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| Rising Through the Japanese Corporation | |
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| Implications of the Japanese System | |
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| Application to Healthcare Organizations | |
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| Recruitment and Orientation | |
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| Permanent Employment | |
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| Holism and Paternalism | |
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| Payoffs and Risks | |
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| Machiavelli and Healthcare Management | |
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| The Management Honeymoon | |
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| Consolidation | |
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| Loyalty and Innovation | |
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| Dealing with Challenges | |
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| Strategic Planning | |
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| Structure and Staffing of Healthcare Organizations | |
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| Central Concepts | |
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| Values of Organizational Structure | |
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| Staffing | |
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| Evaluation | |
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| Financial Management of Healthcare Organizations | |
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| Financial Components of Healthcare Institutions | |
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| Elements of Healthcare Finance | |
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| Special Issues | |
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| The Budgetary Process | |
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| Conclusion | |
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| Legal Imperatives for Healthcare Administrators | |
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| Background | |
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| Roles | |
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| Torts | |
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| Contracts | |
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| Corporate Compliance: An Overview | |
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| False Claims Act | |
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| Medicare and Medicaid Fraud and Abuse | |
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| Kickbacks, Self-Referrals, and Stark II | |
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| Summary of Notable Cases | |
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| Corporate Compliance Case Studies | |
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| Corporate Compliance: The Case Law | |
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| Fahner v Alaska, 591 F. Supp. 794 (1984) | |
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| The Greber and Kats Cases | |
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| US v Lorenzo, 768 F. Supp. 1127 | |
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| US v Krizek and Krizek, 859 F. Supp. 5; US Dist. Lexis 10926 | |
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| US v Mills, 138 F. 3d 928 (11th Cir. 1998) | |
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| US v Gisek Valladares (11th Cir. 07-14592/DC Docket No. 07-20355-CR-KMM) | |
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| A Final Case with Postscripts | |
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| Corporate Compliance Case Studies | |
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| Corporate Compliance: Guidance from the Government | |
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| OIG Advisory Opinions | |
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| Model Compliance Plans | |
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| Corporate Compliance Case Studies | |
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| Strategic Planning | |
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| Introduction | |
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| Background | |
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| Environmental Analysis | |
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| Strengths and Weaknesses Analysis | |
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| Illustrative Strategic Planning Case Study: Victoria Hills Geriatric Center | |
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| The Balanced Scorecard Approach | |
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| Epilogue | |
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| Management and Patients | |
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| Index | |