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Contributors | |
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Introduction | |
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Communication and Nursing: Historical Roots and Related Theory | |
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Early Nursing Education | |
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Influence of Psychiatric-Mental Health Nursing | |
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Patient-Centered Care | |
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The Picker Institute | |
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Reflective Practice | |
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The Work of Patricia Benner | |
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Implications for Advanced Practice Nursing | |
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The Healthcare Climate and Communication | |
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Historical Background | |
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The Business of US Health Care: A Response to Change | |
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Health Care Transformed: 1935 to 1980 | |
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Reciprocal Influences on Health Care | |
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The Future of US Health Care | |
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Communication and the Present Healthcare Climate | |
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Personal and Professional Relationships and Communication | |
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Boundaries | |
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Self-Disclosure | |
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Empathy | |
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Compassion Fatigue | |
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The Art of Listening | |
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Active Listening | |
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The Steps of Active Listening | |
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Specific Issues in Advanced Practice and Primary Care | |
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Compliance, Adherence, and Follow-Through | |
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Nonverbal Communication | |
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Communication Across the Life Span | |
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Communicating with Children | |
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Difficult Conversations with Children | |
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Communicating with Adolescents | |
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Communicating with Older Adults | |
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The Use of Elderspeak | |
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How to Improve Communications with Older Adults | |
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Elder Mistreatment | |
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Advanced Care Planning | |
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Difficult Conversations | |
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Communicating Bad News | |
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Communications and Cultural Issues | |
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Health Information Literacy | |
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Communications and Latino Culture | |
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Use of Interpreters | |
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Transcultural Nursing Assessment | |
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Additional Cultural Models | |
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Interdisciplinary and Peer Communication | |
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Horizontal Violence | |
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Collaboration and Teamwork | |
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Conflict | |
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Health Outcomes | |
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Specific Issues Related to Advanced Practice Roles | |
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Theories for Knowledge-Based Practice | |
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Advantages of Advanced Practice | |
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The Buckman Business Consulting Model | |
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Communication and Peer Group Supervision | |
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Peer Groups | |
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Peer Group Consultation Model | |
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Sample Peer Groups | |
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Index | |