Communication Skills for the Health Care Professional Concepts, Practice, and Evidence

ISBN-10: 0763755575

ISBN-13: 9780763755577

Edition: 2nd 2009 (Revised)

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Description:

This thorough revision of a classic text features six all new chapters to strengthen the readerrsquo;s understanding of the importance of therapeutic communications and how communications by health professionals can be enhanced. The text also covers: Professional skills in managing care; Communications to assure comprehensive and continuous patient-centered care under difficult circumstances; Managing communications within and across relevant constituencies; Ethics and communication in health care; and Systems enhancing and detracting from therapeutic communications.
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Book details

List price: $146.95
Edition: 2nd
Copyright year: 2009
Publisher: Jones & Bartlett Learning, LLC
Publication date: 9/23/2008
Binding: Paperback
Pages: 485
Size: 6.75" wide x 9.50" long x 1.00" tall
Weight: 2.266
Language: English

Paul A. Offit, M.D. is the chief of Infectious Diseases and the director of the Vaccine Education Center at the Children's Hospital of Philadelphia as well as the Maurice R. Hilleman Professor of Vaccinology and professor of pediatrics at the University of Pennsylvania School of Medicine. He has received numerous awards, including the J. Edmund Bradley Prize for Excellence in Pediatrics from the University of Maryland School of Medicine, the Young Investigator Award in Vaccine Development from the Infectious Diseases Society of America, and a Research Career Development Award from the National Institutes of Health. An international expert on rotavirus-specific immune responses, Dr. Offit is the coinventor of the rotavirus vaccine RotaTeq, for which he received the Jonas Salk Award from the Association for Professionals in Infection Control and Epidemiology, the Gold Medal from the Children's Hospital of Philadelphia, and the Stanley A. Plotkin Award in Vaccinology from the Pediatric Infectious Diseases Society. He will donate all royalties from sales of this book to autism research.

Managing Care and the Implications for Healthcare Communication
Health Communications and Quality Care
Principles of Human Communication
The Nature of Therapeutic Communications
Cultural Similarities and Differences and Communication
The Pervasive Role of Confirmation and Empathy
Communications That Contribute to Trust and Mistrust of the Providers
The Art and Skillful Use of Questions
Therapeutic Use of Silence and Pauses
The Impact and Limitations of Self-Disclosure
The Proper Placement of Advisement
Reflections and Interpretations
The Judicious Use of Confrontations, Orders, and Commands
Communicating with Patients with Low Literacy
Communicating with Patients with Chronic and/or Life-Threatening Illness
Communicating with Patients in Crisis
Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
Communications Within and Across Healthcare Provider Groups
Conflict in the Healthcare System: Understanding Communications and Resolving Dispute
Family Dynamics and Communications with Patients' Significant Others
The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights
The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
Health Communications to Enhance Behavioral Change
Internet Use and Communications of Patients and Providers
Altering Systems of Care to Enhance Healthcare Communications
Glossary
References
Index
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