Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence

Name: Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence
Price: 5.22 USD
Availability: InStock
ISBN: 9780763755577

ISBN-10: 0763755575

ISBN-13: 9780763755577

Edition: 2nd 2009 (Revised)

Authors: Gwen van Servellen

List price: $174.95

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Description:

This thorough revision of a classic text features six all new chapters to strengthen the readerrsquo;s understanding of the importance of therapeutic communications and how communications by health professionals can be enhanced. The text also covers: Professional skills in managing care; Communications to assure comprehensive and continuous patient-centered care under difficult circumstances; Managing communications within and across relevant constituencies; Ethics and communication in health care; and Systems enhancing and detracting from therapeutic communications.

Book details

List price: $174.95
Edition: 2nd
Copyright year: 2009
Publisher: Jones & Bartlett Learning, LLC
Publication date: 9/23/2008
Binding: Paperback
Pages: 485
Size: 7.13" wide x 10.06" long x 1.00" tall
Weight: 1.958
Language: English




Managing Care and the Implications for Healthcare Communication



Health Communications and Quality Care



Principles of Human Communication



The Nature of Therapeutic Communications



Cultural Similarities and Differences and Communication



The Pervasive Role of Confirmation and Empathy



Communications That Contribute to Trust and Mistrust of the Providers



The Art and Skillful Use of Questions



Therapeutic Use of Silence and Pauses



The Impact and Limitations of Self-Disclosure



The Proper Placement of Advisement



Reflections and Interpretations



The Judicious Use of Confrontations, Orders, and Commands



Communicating with Patients with Low Literacy



Communicating with Patients with Chronic and/or Life-Threatening Illness



Communicating with Patients in Crisis



Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses



Communications Within and Across Healthcare Provider Groups



Conflict in the Healthcare System: Understanding Communications and Resolving Dispute



Family Dynamics and Communications with Patients' Significant Others



The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights



The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy



Health Communications to Enhance Behavioral Change



Internet Use and Communications of Patients and Providers



Altering Systems of Care to Enhance Healthcare Communications



Glossary



References


Index