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| Preface | |
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| Introduction to Healthcare Outcomes Management and Planning | |
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| History of Quality Mangement-A Starting Point | |
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| Basic Principles of Quality Management | |
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| Quality Improvement in Health Care-Donabedian's Principles of Quality Improvement | |
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| Introduction to Donabedian's Principles of Quality Improvement | |
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| The Meaning of Quality Assurance | |
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| Targets of Quality Assurance | |
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| Components of Quality Assurance | |
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| The Quality Monitoring Cycle | |
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| Foundations of Quality Assurance | |
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| Components of Quality in Health Care | |
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| Monitoring and Improving Clinical Performance | |
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| Structure, Process, and Outcome | |
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| Understanding Healthcare Outcomes Management and Planning Using Donabedian's Model | |
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| Donabedian's Guidelines for Using Healthcare Outcome Management and Planning as an Indicator of Quality Healthcare Delivery | |
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| Donabedian's Classifications of Outcomes | |
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| Healthcare Delivery in the 21st Century-A Report from the Institute of Medicine | |
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| Introduction to the Report | |
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| The Need for Change | |
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| Establishing Aims for the 21st Century Healthcare Delivery System | |
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| Formulating New Rules to Redesign and Improve Care | |
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| Improving Outcomes of Common Conditions | |
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| Organizational Supports for Change | |
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| Establishing a New Environment for Healthcare Delivery | |
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| Applying Evidence to Healthcare Delivery | |
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| Using Information Technology | |
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| Aligning Payment Policies with Quality Improvement | |
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| Preparing the Workforce | |
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| Summary | |
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| Systems Approach to Healthcare Outcomes Management and Planning | |
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| Introduction to Systems in Health Care | |
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| The Scientific Paradigm | |
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| The Healthcare "System" | |
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| The Biomedical Point of View | |
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| Introduction to Biomedicine | |
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| Cartesianism | |
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| Empiricism | |
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| Western Biomedical Doctrine | |
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| The Biopsychosocial Point of View | |
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| The Biopsychosocial Approach to Clinical Medicine | |
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| Clinical Practice and the Biopsychosocial Approach | |
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| Eliciting the Patient's Story and Life Circumstances | |
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| Integrating Biological, Psychological, Social, and Environmental Domains | |
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| Centrality of Relationships in Providing Healthcare Services | |
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| Understanding the Clinician | |
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| Focus the Approach for Clinical Practice | |
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| Providing Multidimensional Treatment | |
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| The Future of Clinical Biopsychosocial Practice | |
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| Applied Healthcare Outcomes Management-A Primer on Epidemiology | |
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| Introduction to Epidemiology | |
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| Areas of Concentration | |
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| Natural History of Disease | |
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| Epidemiologic Methodology | |
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| Basic Epidemiologic Measurement | |
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| Epidemiological Observations | |
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| Clinical Epidemiology | |
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| Healthcare Evaluation Design | |
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| Introduction to Healthcare Evaluation Design | |
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| Purpose of Evaluating Healthcare Delivery | |
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| Four Dimensions of Healthcare Evaluation | |
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| Healthcare Evaluation Design and Development | |
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| Positivism vs. Relativism | |
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| Qualitative and Quantitative Research Methodology | |
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| Experimental Healthcare Evaluations | |
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| The Randomized Control Trial-The Gold Standard of Experimental Evaluations in Health Care | |
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| Observational Healthcare Evaluations | |
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| Measuring Patient Satisfaction | |
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| Introduction to Measuring Patient Satisfaction | |
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| The Assessment of Patient Satisfaction | |
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| Measuring Humanity | |
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| Humanity and Patient Satisfaction | |
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| Quantitative Methods for Measuring Patient Satisfaction | |
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| The Eleven Stages of Quantitative Survey Design | |
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| Qualitative Methods for Measuring Patient Satisfaction | |
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| Measuring Cost-Effectiveness | |
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| Introduction to Healthcare Economics | |
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| Evidence-based Medicine | |
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| Value-based Medicine | |
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| The Management of Value | |
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| Cost-Utility Analysis | |
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| The Benefits of Value-based Medicine | |
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| Barriers to Entry for Value-based Medicine | |
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| Healthcare Economics and Its Contribution to Outcomes Management and Planning | |
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| Economic Healthcare Analysis | |
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| The Future of Value-based Medicine | |
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| Measuring Equity | |
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| Introduction to Medical Ethics | |
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| Ethics and Justice | |
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| Population-based Medicine in Healthcare Outcomes Management and Planning | |
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| The Point of Care | |
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| Population Health Perspective | |
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| Disease Prevention and Health Promotion | |
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| Health Risk Assessment | |
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| Demand Management | |
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| Disease Management | |
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| Disability Management | |
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| Endocrine | |
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| Environmental Health and Outcomes Management and Planning | |
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| Ecosystems and Population Health | |
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| Environmental Health Management | |
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| Systems Model for Environmental Change | |
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| Hazard vs. Risk | |
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| Environmental Health Risk Assessment | |
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| Risk Management | |
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| References | |
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| Index | |