Quality Management in Health Care Principles and Methods

ISBN-10: 0763732184

ISBN-13: 9780763732189

Edition: 2nd 2004 (Revised)

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Book details

List price: $500.85
Edition: 2nd
Copyright year: 2004
Publisher: Jones & Bartlett Learning, LLC
Publication date: 2/24/2004
Binding: Paperback
Pages: 589
Size: 7.00" wide x 9.75" long x 1.25" tall
Weight: 2.530
Language: English

Contributors
Foreword to the First Edition
Foreword to the Second Edition
Preface
Acknowledgments
The Rationale for Quality Improvement in Health Care
Introduction
Changing Health Care Environment
Growth of QI in Health Care
Transition to Integrated Health Care Delivery Systems
Delicate Balance Between Quality and Access
Next Level: Systemwide
Discussion Points
Group Processes in Health Care Quality Improvement
Introduction
Teamwork Concepts
Use of Teams in Organizations
Group Process Techniques
Special Situations: Team-Building Approaches
Teamwork: The Key to Higher Quality
Discussion Points
Process Orientation in Health Care
Introduction
Process-Analysis Tools
Failure Mode and Effects Analysis--Prospective Process Review
Root Cause Analysis--Retropective Process Review
Continuous QI--Concurrent Process Review
Relationship of Quality Assurance Approaches
Data Requirements in Quality
Discussion Points
Statistical Process Control: Basic Principles
Introduction
Data Analysis Models
Process Problems and Statistical Process Control
Statistical Basis of SPC
Conclusion
Discussion Points
Appendix 4.A
Statistical Process Control Approaches: Basic Theory and Use of Control Charts
Introduction
Overview of Data Types
Charts for Categorical Attributes
Charts for Counts Attributes
Analysis of Variables Data
Runs Testing in Control Charts
The Power of Control Charts
Discussion Points
Appendix 5.A
Advanced Statistical Process Control
Introduction
Using the Control Chart Selection Diagram
Discussion Points
Advanced Statistical Applications in Continuous Quality Improvement
Introduction
Discrete Contributions
Continuous Distributions
Statistical Inference
ANOVA
Regression Analysis
Analysis of Means
Design of Experiments
Sources of Data for QI
Discussion Points
Clinical Processes: Clinical Practice Guidelines
Introduction
History of Clinical Practice Guidelines in Health Care
Use of CPGs in Health Care
Creation of CPGs
Discussion Points
Strategies for Implementing Quality Improvement
Introduction
Deming's 14 Principles Applied to Health Care
Approaches to Implementation
Phases of Organizational Change
Institutionalization of Change
Balanced Scorecard Approach to QI
QI Implementation in Complex Organizations
Discussion Points
Making Continuous Quality Improvement Work: Care Management
Introduction
Care Management: A Contemporary Approach
Care Management: Theoretical Framework
Key Elements of a Care Management Program
Development of a Care Management Program
Financial Analysis of Care Management Programs
Provider Involvement in Care Management
Partnerships Within the Industry
Future of Care Management
Discussion Points
Quality Improvement and Health Statistics Data Sources
Legal and Regulatory Issues in Quality Improvement
Introduction
Federal Legislation and Regulation
The NCQA
Utilization Review Accreditation Commission
Joint Commission on Accreditation of Healthcare Organizations
Foundation for Accountability
Malcolm Baldrige National Quality Award
International Organization for Standardization 9000
QI and Reducing Risk
Regulatory Agencies and the Growth of QI in Health Care
Discussion Points
QISMC Domain 1
QISMC Domain 2
QISMC Domain 3
QISMC Domain 4
The Future of Continuous Quality Improvement in Health Care
Introduction
Improved Information Management
Health Care System Integration
Consumerism
Education
Federal and State Government Programs Emphasis on Quality
Adoption of the Quality Philosophy
QI Is the Answer
Discussion Points
Glossary
Index
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