Emergency Telecommunicator

Name: Emergency Telecommunicator
Availability: OutOfStock
ISBN: 9780763713300

ISBN-10: 0763713309

ISBN-13: 9780763713300

Edition: 1st 2001

Authors: NAEMD Staff

List price: $24.00

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Description:

In the span of just a few short years, emergency communications has undergone dramatic changes.nbsp; With more than a quarter of a million 9-1-1 calls daily, technological advances have made today's Emergency Telecommunicator the first person of the scene of any crime, fire, or medical emergency.nbsp; With proper training, that Emergency Telecommunicator can protect callers and responders, preserve evidence, save seconds, and save lives.nbsp; The Emergency Telecommunicator's specialized skills and equipment can minimize the risks faced by field personnel and enhance the quality of patient care.nbsp; Read about this program at www.DispatchZone.com. The National Academies of Emergency…

Book details

List price: $24.00
Edition: 1st
Copyright year: 2001
Publisher: Jones & Bartlett Publishers, Incorporated
Binding: Paperback
Pages: 192
Size: 8.50" wide x 10.75" long x 0.25" tall
Weight: 1.144
Language: English

Roles and Responsibilities of the Emergency Telecommunicator	p. 1
Introduction	p. 2
Mission Statements	p. 3
Policy, Procedure, and Protocol	p. 3
Essential Knowledge Elements, Skills, and Abilities	p. 8
Roles of the Emergency Telecommunicator	p. 10
Ethics, Values, Professionalism, and Image	p. 15
Media Relations	p. 19
Confidentiality	p. 19
Serving the Community	p. 21
Technologies	p. 27
Introduction	p. 28
Telephone Technology	p. 28
Cellular Phones and Personal Communication Systems (PCSs)	p. 30
9-1-1 Technology	p. 31
TDD/TTY Technology	p. 33
Manual Dispatching	p. 35
Computer-Aided Dispatch	p. 36
Radio Communication	p. 39
Interpersonal Communication	p. 43
Introduction	p. 44
The Communication Cycle	p. 44
Active and Passive Listening	p. 48
Verbal and Nonverbal Communication	p. 49
Information Processing	p. 54
Cultural Diversity and Communication	p. 61
Solving Communication and Language Problems	p. 61
Telephone Communication and Call Processing	p. 69
Introduction	p. 70
Customer Service and Public Relations	p. 70
Call Receiving	p. 73
Interview Techniques and Call Control	p. 83
Types of Callers	p. 86
High-Risk and Challenging Callers	p. 87
Call Classification	p. 93
Introduction	p. 94
Types of Calls	p. 94
Protocol and Call Classification	p. 96
In-Progress, Just-Occurred, and Past-Event Calls	p. 98
Law Enforcement Calls for Service	p. 101
Fire Calls for Service	p. 123
Medical Calls for Service	p. 132
Radio Broadcast Procedures	p. 135
Introduction	p. 136
Radio Frequency and Channel Usage	p. 136
Broadcast Rules and Procedures	p. 137
FCC Rules	p. 144
Legal Aspects of Public Safety Communication	p. 147
Introduction	p. 148
Terms and Concepts	p. 149
Legal Liability and Community Expectations	p. 153
Risk Management and Liability	p. 155
Stress Management	p. 163
Introduction	p. 164
Understanding Stress	p. 164
Stressors That Are Unique to Public Safety Calltaking and Dispatch	p. 167
Recognizing Distress and Burnout	p. 170
Managing the Effects of Distress and Burnout	p. 173
Critical Incident Stress	p. 177
Naed Etc Certification	p. 181
Index	p. 187
Table of Contents provided by Syndetics. All Rights Reserved.