Emergency Telecommunicator

ISBN-10: 0763713309
ISBN-13: 9780763713300
Edition: 1st 2001
Authors: NAEMD Staff
List price: $24.00
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Description: In the span of just a few short years, emergency communications has undergone dramatic changes.nbsp; With more than a quarter of a million 9-1-1 calls daily, technological advances have made today's Emergency Telecommunicator the first person of the  More...

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Book details

List price: $24.00
Edition: 1st
Copyright year: 2001
Publisher: Jones & Bartlett Publishers, Incorporated
Binding: Paperback
Pages: 192
Size: 8.50" wide x 10.75" long x 0.25" tall
Weight: 1.144
Language: English

In the span of just a few short years, emergency communications has undergone dramatic changes.nbsp; With more than a quarter of a million 9-1-1 calls daily, technological advances have made today's Emergency Telecommunicator the first person of the scene of any crime, fire, or medical emergency.nbsp; With proper training, that Emergency Telecommunicator can protect callers and responders, preserve evidence, save seconds, and save lives.nbsp; The Emergency Telecommunicator's specialized skills and equipment can minimize the risks faced by field personnel and enhance the quality of patient care.nbsp; Read about this program at www.DispatchZone.com. The National Academies of Emergency Dispatch are pleased to bring you Emergency Telecommunicator,nbsp; a brand-new training program for telecommunicators working in police, fire, EMS, or combined service communication centers.nbsp; Emergency Telecommunicatornbsp;is designed to train new employees, who are unfamiliar with communications centers, and their:nbsp; bull; bull;technology usednbsp;nbsp; bull;methods of communicationnbsp;nbsp; bull;common police, fire, and medical callsnbsp;nbsp; bull;legal guidelinesnbsp;nbsp; bull;stress factors in public safety communications

Roles and Responsibilities of the Emergency Telecommunicatorp. 1
Introductionp. 2
Mission Statementsp. 3
Policy, Procedure, and Protocolp. 3
Essential Knowledge Elements, Skills, and Abilitiesp. 8
Roles of the Emergency Telecommunicatorp. 10
Ethics, Values, Professionalism, and Imagep. 15
Media Relationsp. 19
Confidentialityp. 19
Serving the Communityp. 21
Technologiesp. 27
Introductionp. 28
Telephone Technologyp. 28
Cellular Phones and Personal Communication Systems (PCSs)p. 30
9-1-1 Technologyp. 31
TDD/TTY Technologyp. 33
Manual Dispatchingp. 35
Computer-Aided Dispatchp. 36
Radio Communicationp. 39
Interpersonal Communicationp. 43
Introductionp. 44
The Communication Cyclep. 44
Active and Passive Listeningp. 48
Verbal and Nonverbal Communicationp. 49
Information Processingp. 54
Cultural Diversity and Communicationp. 61
Solving Communication and Language Problemsp. 61
Telephone Communication and Call Processingp. 69
Introductionp. 70
Customer Service and Public Relationsp. 70
Call Receivingp. 73
Interview Techniques and Call Controlp. 83
Types of Callersp. 86
High-Risk and Challenging Callersp. 87
Call Classificationp. 93
Introductionp. 94
Types of Callsp. 94
Protocol and Call Classificationp. 96
In-Progress, Just-Occurred, and Past-Event Callsp. 98
Law Enforcement Calls for Servicep. 101
Fire Calls for Servicep. 123
Medical Calls for Servicep. 132
Radio Broadcast Proceduresp. 135
Introductionp. 136
Radio Frequency and Channel Usagep. 136
Broadcast Rules and Proceduresp. 137
FCC Rulesp. 144
Legal Aspects of Public Safety Communicationp. 147
Introductionp. 148
Terms and Conceptsp. 149
Legal Liability and Community Expectationsp. 153
Risk Management and Liabilityp. 155
Stress Managementp. 163
Introductionp. 164
Understanding Stressp. 164
Stressors That Are Unique to Public Safety Calltaking and Dispatchp. 167
Recognizing Distress and Burnoutp. 170
Managing the Effects of Distress and Burnoutp. 173
Critical Incident Stressp. 177
Naed Etc Certificationp. 181
Indexp. 187
Table of Contents provided by Syndetics. All Rights Reserved.

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