Human Resources Program-Evaluation Handbook

ISBN-10: 0761923969

ISBN-13: 9780761923961

Edition: 2003

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Description: Integrating perspectives from a variety of human resources and organizational behaviour programs, a wide array of contributing professors, consultants and governmental personnel successfully link scientific information to practical application.

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Book details

List price: $172.00
Copyright year: 2003
Publisher: SAGE Publications, Incorporated
Publication date: 7/22/2003
Binding: Hardcover
Pages: 600
Size: 7.25" wide x 10.00" long x 1.50" tall
Weight: 2.684
Language: English

Preface
Framework for Human Resources Program Evaluation
Overview of Program Evaluation
Program Evaluation in Human Resources Evaluation Myths
Key Distinctions
Who Does Program Evaluation?
Choosing Criteria for Success
Practical Design Considerations
Costs and Benefits
Utilization
Job Analysis-The Basis for Developing Criteria for All Human Resources Programs
Uses of a Proactive Job Analysis Program
Assessing the Need for a Job Analysis Program and Preparing for It
Conducting a Job Analysis Program
Criteria for Human Resources Program Evaluation
Common Approaches and Pitfalls
Characteristics of Good Criteria
Practical Steps in Criterion Development and Implementation
Staffing
Recruitment
Understanding the Recruitment Process Recruitment Sources Understanding the Recruitment Process Recruitment Sources
Evaluating the Recruitment Function
Setting Standards
Setting Standards for Program Evaluation
Evaluation of the Standard-Setting Programs
Standard-Setting Procedures
Evaluating Personnel Selection Systems
Program Evaluation Process
Reliability
Interpreting Reliability
Validity
Test Administration Practices
Fairness, Bias, and Discrimination Bias
Utility Analysis
Selecting Managers and Executives: The Challenge of Measuring Success
Selection Context
Evaluating Selection Design
Evaluating Selection Administration
Evaluating Selection Decisions
Evaluating Selection Outcomes
Evaluating and Rewarding Employees
Performance Appraisal and Feedback Programs
Goals of Appraisal and Feedback Systems
Functions of Performance Appraisal
Evaluating Performance Appraisal Measurement Functions
Evaluating the Communications Function of Performance Appraisal
The Evaluation of 360-Degree Feedback Programs
An Overview of 360-Degree Feedback
Criteria for Evaluating 360-Degree Feedback
Methods for Evaluating the Quality of the 360-Degree Program
Evaluators of the Survey Program
Evaluating the Quality and Long-term Effects of 360-Degree Feedback
Longitudinal Study
Compensation Analysis
Who Should Be Involved in the Preparation of Compensation Analysis?
Pay Elements Included in a Compensation Study
Methods of Analyzing Compensation
Complex Pay Equity Techniques-Multiple Regression Analysis
Explanatory Factors
Tainted Variables
Employee Effectiveness
Conducting Training Evaluation
Overview of Training Evaluation
A 5-Step Model of Training Evaluation
Succession Management
What Is Succession Management?
Methods for Evaluating Competencies
Determining Appropriate Developmental Activities
Role of the CEO
Line Manager Involvement
Identifying the Organizational Level to Be the Target of the Succession
Management Process and the Current and Future Requirements
Selection Decisions
Evaluating Succession Management
A Case Example
A Practical Guide to Evaluating Coaching: Translating State-of-The-Art Techniques to The Real World
Research on Coaching
Challenges and Issues in Evaluating Coaching
A Practical Guide to Evaluating Coaching
Team and Organizational Effectiveness
Team Performance
Performance Evaluation as a General Process
Measurement Framework for Understanding Team Performance
Getting Started: How to Develop Team Performance Measures
Sources of Measurement in Teams
The Future of Team Performance Evaluation
The Evaluation of Job Redesign Processes
Five Principles of Job Redesign Evaluation
Worker Criteria for the Evaluation of Job Redesign Programs
Management Criteria for the Evaluation of Job Redesign Programs
The Summative Evaluation of Job Redesign
Bringing Together Worker and Management Criteria in Successful Job Redesign
Organization Development
Overview of Organization Development
A Process for Evaluating OD Interventions
Case Examples
Evaluating Diversity Programs
Evaluating Diversity Programs: Barriers and Benefits
Evaluating Diversity Programs: A 6-Step Plan
Organizational Communications
Evaluating Organizational Survey Programs
Methods for Gathering Evaluation Data
Evaluators of the Survey Program
Criteria for Judging Survey Program Quality
A Practical Guide to Evaluating Computer-Enabled Communications
Dimensions of Communication Technologies
Evaluating Corporate Needs
Strategies for Selecting Among a Set of Alternatives
Prevalent Communication Technologies
Computer-Enabled Communication: Impact and Policies
Customer Service Programs
The Role of Human Resources in Customer Service
Identifying Stakeholders (Who)
Selecting the Evaluation Criteria (What)
Linking HR Programs with Customer Service Outcomes (Why)
Health and Work/Life Balance
Health and Safety Training Programs
A Systems Approach to Health and Safety Training
Measures of Health and Safety Training Program Effectiveness
Guidelines for Assessing On-the-Job Behavior (STEP-3) Associated with Health and Safety Training
Issues Concerning the Transfer of Health and Safety Training
Work/Life Balance Policies and Programs
Introduction: Why Evaluate Work/Life Policies and Programs?
Historical Overview
Evaluating Work/Life Policies and Programs
Evaluation of Human Resource Information Systems
Brief Historical Overview of HRISs
Primary Research Strategies for Evaluating an HRIS
Assessors Who Can Conduct HRIS Evaluations
Criteria for Judging HRIS Quality
Integrating Criteria and Reporting Evaluation Results
Global Human Resource Metrics
Talentship: A Decision Science for HR
A Strategic Approach to the Measurement of Global HR
A Model for Global HR Metrics
Strategic Planning for Human Resources
Key Strategic Planning Issues for HR
The Strategic Planning-HR Interface
HR Roles in the Strategic Management Process
Evaluation of HR Strategy
Glossary: Definitions of Technical and Statistical Terms Commonly Used in HR Program Evaluations
Index
About the Editor
About the Contributors
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