Business Process Management Practical Guidelines to Successful Implementations

ISBN-10: 0750686561
ISBN-13: 9780750686563
Edition: 2nd 2008 (Revised)
List price: $51.95
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Description: Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide  More...

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Book details

List price: $51.95
Edition: 2nd
Copyright year: 2008
Publisher: Routledge
Publication date: 3/10/2008
Binding: Paperback
Pages: 504
Size: 9.75" wide x 7.50" long x 1.00" tall
Weight: 2.134
Language: English

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. * A proven step-by-step framework for the Business Process Management practitioner * Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice * New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

John Jeston, currently a Lead Consultant at TouchPoint BPM practice, is a former CIO, HR Director and has over 30 years experience consulting, training and coaching on BPM, BPR, project management and outsourcing. John has been speaking and teaching on BPM since 1999 and is an author and course director of a distance BPM learning program. Johan Nelis is also a Lead Consultant at TouchPoint BPM practice, he has specialised for the last 15 years in the implementation of BPM, strategic alignment and coaching in Australia, the Netherlands and Asia. Johan co-founded the successful Dutch BPM Forum, gives presentations and workshops on BPM and is author of two distance BPM learning programs

Introduction
Frequently asked questions
How to demystify BPM
What is Business Process Management(BPM)?
Why is it important to improve business processes before automating them?
When should you do BPM?
What are the main drivers and triggers?
Who should be involved in BPM?
Why are organizational strategy and process architecture important in a BPM implementation?
How do you sell BPM technology to the organization?
What are the critical success factors in a BPM project?
What are the critical implementation aspects of a BPM solution?
Why do you need a structured approach to implementing BPM?
The Framework
Framework overview
Guidelines of how to use the Framework
Organization Strategy phase
Process Architecture phase
Launch Pad phase
Understand phase
Innovate phase
People phase
Develop phase
Implement phase
Realize Value phase
Sustainable Performance phase
Essentials Introduction
Project Management
People Change Management
Leadership
BPM and the organization
BPM Maturity
Embedding BPM within the organization
Appendices?tools and techniques
Appendices
Bibliography

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