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| Preface | |
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| Determining the Need and Selling the Program | |
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| Determining the Need | |
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| The New View of Maintenance Productivity | |
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| Determining the Need for a CMMS | |
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| How a CMMS Meets the Need | |
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| What a CMMS Should Do for You | |
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| What You Need in a CMMS | |
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| Selling the Program | |
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| Definition of a CMMS | |
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| CMMS Functionality | |
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| Equipment/Asset Records Creation and Maintenance | |
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| Equipment/Asset Bills of Materials Creation and Maintenance | |
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| Equipment/Asset and Work Order History | |
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| Inventory Control | |
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| Work Order Creation, Scheduling, Execution, and Completion | |
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| Preventive Maintenance Plan Development and Scheduling | |
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| Human Resources | |
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| Purchasing and Receiving | |
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| Invoice Matching and Accounts Payable | |
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| Tables and Reports | |
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| CMMS Databases or Files | |
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| Equipment/Asset Identification and Specifications | |
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| Equipment/Asset Hierarchies | |
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| Equipment/Asset Bills of Materials | |
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| Cross Reference of Inventory to Equipment/Asset "Where Used" | |
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| Spare Parts and Stores Inventory | |
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| Work Orders | |
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| Preventive Maintenance Plans | |
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| Repetitive Maintenance Plans | |
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| Cost Accounting Data | |
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| Work Order History | |
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| Craft/Skill Data | |
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| Purchase Requisitions | |
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| Purchase Orders | |
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| Who Uses a CMMS and How | |
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| Maintenance | |
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| Engineering | |
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| Production | |
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| Inventory Control | |
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| Purchasing | |
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| Accounting/Finance | |
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| Executive Management | |
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| What a CMMS Will Do | |
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| Maintain, Sort, Summarize, and Display Data | |
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| Automate and Control a Reliable Preventive Maintenance Program | |
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| Automate and Control a Reliable Inventory Replenishment Program | |
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| Provide Accurate Job Scheduling Based Upon Resource Availability | |
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| Maintain Accurate Historical Records | |
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| Improve Planning | |
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| Improve Labor Productivity | |
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| What a CMMS Will Not Do | |
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| Replace a Maintenance Manager | |
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| Replace Planners | |
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| Assign Work | |
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| Bring Order to Chaos | |
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| Improve Reliability and Quality | |
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| CMMS Justification | |
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| Needs Analysis | |
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| Functional Requirements for Effective Maintenance | |
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| Identifying Limiting Factors | |
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| Prepare Flow Charts of Existing Activities | |
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| Determine Inputs/Outputs | |
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| Document Existing Job Profiles | |
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| Determine Volume and Frequency | |
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| Prioritize and Categorize Activities | |
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| Identify Opportunities for Improvement | |
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| Prepare Flow Charts of Proposed Changes | |
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| Determine Inputs/Outputs | |
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| Document Proposed Job Profiles | |
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| Determine the Number of Work Stations | |
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| Determine Specific Organizational Requirements | |
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| Maintenance Organizations | |
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| Centralized Maintenance | |
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| Assigned Maintenance | |
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| Labor Distribution | |
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| Cost-Benefit Analysis | |
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| Estimating the Cost of Implementation | |
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| Typical Benefits of Effective Maintenance Management | |
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| Six Keys to Selling Your CMMS Program | |
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| Do Your Homework | |
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| Develop Concise Goals and Objectives | |
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| Know Your Audience | |
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| Forget You Are in Maintenance | |
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| Develop a Detailed Implementation Plan | |
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| Get Absolute Buy-In | |
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| CMMS Vendor Selection | |
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| Developing the Requirements Document | |
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| Determining the Short List of Vendors | |
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| System Evaluation | |
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| Request for Proposal | |
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| Proposal Evaluation | |
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| Contract Negotiation | |
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| Fully Understand the Proposed System | |
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| Verify the Proposed System | |
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| Understand the Competitive Costs for Systems | |
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| Understand the Competitive Cost for Services | |
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| Negotiate a Fair Price | |
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| Do Not Be Intimidated by the Vendor | |
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| Project Implementation | |
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| Project Plan Development | |
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| Infrastructure Requirements | |
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| Labor Requirements | |
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| Training Requirements | |
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| Project Schedule | |
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| System Installation | |
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| Hardware Installation | |
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| Software Installation | |
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| Database Development | |
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| Equipment/Asset Numbering Logic | |
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| Inventory/Spares Numbering Logic | |
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| Data Acquisition | |
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| Data Entry | |
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| Integrating a CMMS with Other Systems | |
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| Inventory | |
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| Purchasing | |
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| Invoice Matching and Accounts Payable | |
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| Cost Accounting and General Ledger | |
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| Payroll | |
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| Graphics | |
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| Project Tracking | |
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| Predictive Maintenance Systems | |
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| CMMS and Client Server | |
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| Background | |
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| Client Server Concept | |
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| Maintenance Requirements | |
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| Why a CMMS Fails | |
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| Partial Implementation | |
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| Lack of Resources | |
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| Fragmentation of Effort | |
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| Staff Overload or Not Enough Staff | |
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| Inappropriate Expectations | |
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| Lack of Behavioral Expectations | |
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| Treating Computers as Deliverables | |
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| Confrontation Instead of Collaboration | |
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| Poor Communication | |
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| Lack of Expertise | |
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| Reliance on Consultants | |
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| Modification of the CMMS | |
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| Work Culture Restrictions | |
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| How to Assure Success | |
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| Plant Culture | |
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| Sales and Marketing | |
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| Production | |
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| Procurement | |
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| Maintenance | |
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| Information Systems | |
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| Other Plant Functions | |
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| Plant Size Considerations | |
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| Small Plants | |
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| Large Plants | |
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| The Application Service Provider: Internet Based Solution | |
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| Definition of an Application Service Provider and Their Internet Solution | |
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| Benefits of Using an ASP | |
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| Risk Associated With an ASP Solution | |
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| Selecting an ASP | |
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| Comparison of CMMS Systems | |
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| Typical CMMS Data Fields | |
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| Sample CMMS Vendor Evaluation Form | |
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| Benchmark Criteria for World-Class Organizations | |
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| Work Measurement: Key Performance Indicators | |
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| Index | |