Our Privacy Policy has changed. By using this site, you agree to the Privacy Policy.

Definitive Executive Assistant and Managerial Handbook A Professional Guide to Leadership for All PAs, Senior Secretaries, Office Managers and Executive Assistants

ISBN-10: 0749465824
ISBN-13: 9780749465827
Edition: 2013
Authors: Sue France
List price: $24.99 Buy it from $8.98
eBook available
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Written by Sue France, former Times Crème PA of the Year,The Definitive Executive Assistant & Managerial  More...

New Starting from $20.14
eBooks Starting from $24.99
what's this?
Rush Rewards U
Members Receive:
You have reached 400 XP and carrot coins. That is the daily max!
You could win $10,000

Get an entry for every item you buy, rent, or sell.

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
SQL Online content $4.95 $1.99
Add to cart
Study Briefs
MS Excel® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS Word® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS PowerPoint® 2010 Online content $4.95 $1.99

Customers also bought


Book details

List price: $24.99
Copyright year: 2013
Publisher: Kogan Page, Limited
Publication date: 12/28/2012
Binding: Paperback
Pages: 264
Size: 6.00" wide x 9.25" long x 0.75" tall
Weight: 1.100
Language: English

The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Written by Sue France, former Times Crème PA of the Year,The Definitive Executive Assistant & Managerial Handbookprovides best practice advice on achieving and succeeding in the demands of the 21st Century assistant. France places heavy emphasis on professional development and includes a chapter on vital leadership skills to help manage a team. She explains how to use emotional intelligence in dealing with all aspects of work, including project management, delegating, influencing and negotiating.For ambitious assistants who want to improve their skills to advance their career,The Definitive Executive Assistant & Managerial Handbookis a valuable reference for maintaining a professional image and achieving resounding success.

Sue France has over 30 years experience as a secretary and personal assistant. She is the UK National Chairman for EUMA and was awarded the prestigious award of The Times Cr�me PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

About the author
The leadership challenge
Who or what is a leader?
Leadership skills
Employee involvement
How to motivate yourself and your teams
Motivational theories
Signs of demotivation
What are demotivators in the workplace?
How to motivate yourself and others
How to motivate your boss
Motivational listening
Assessing yourself and your own motivators
Developing emotional intelligence
Leadership and emotional intelligence
Developing emotional intelligence (EI) in leaders
NLP and emotional intelligence
Leading effective teams to success
Definition of a team
Team-leader role
Team dynamics
Characteristics of effective teams
Stages of team development
Creating a Team Charter
Belbin� team roles
Performance management
Performance management
Induction programme and standard operating procedures (SOP)
Performance management
Wheel of life/timeline
How to communicate with different personality and behavioural styles
Filters and perception
Behavioural model
Managing projects
Definition and terminology of project management
The five steps of project start-up: sequence of events
Project overview
Project approach
Project team members
Project approval
The art and science of effective negotiation
Definition of negotiation
Negotiation styles
The key skills of a negotiator
The stages of a successful negotiation
Before the negotiation - preparation
Questioning skills
During the negotiation - opening statements
Discussion (including tactics)
Agreement and action plan
Change management: how can you help?
What exactly is 'change management' and how can you help it happen effectively?
Leading change
Theories of change management
The global list of professional administrative associations produced by The Executive Secretary magazine
Example person specification
Example questions for recruiting
Coaching questions
Wheel of life
Blank 'Wheel of life' - to use creatively
Preparation form for all negotiations

Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.