Definitive Executive Assistant and Managerial Handbook A Professional Guide to Leadership for All PAs, Senior Secretaries, Office Managers and Executive Assistants

ISBN-10: 0749465824

ISBN-13: 9780749465827

Edition: 2013

Authors: Sue France
List price: $24.99 Buy it from $20.14
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Description: The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Written by Sue France, former Times Crème PA of the Year,The Definitive Executive Assistant & Managerial Handbookprovides best practice advice on achieving and succeeding in the demands of the 21st Century assistant. France places heavy emphasis on professional development and includes a chapter on vital leadership skills to help manage a team. She explains how to use emotional intelligence in dealing with all aspects of work, including project management, delegating, influencing and negotiating.For ambitious assistants who want to improve their skills to advance their career,The Definitive Executive Assistant & Managerial Handbookis a valuable reference for maintaining a professional image and achieving resounding success.

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Book details

List price: $24.99
Copyright year: 2013
Publisher: Kogan Page, Limited
Publication date: 12/28/2012
Binding: Paperback
Pages: 264
Size: 6.00" wide x 9.25" long x 0.75" tall
Weight: 0.880
Language: English

Sue France has over 30 years experience as a secretary and personal assistant. She is the UK National Chairman for EUMA and was awarded the prestigious award of The Times Cr�me PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

Foreword
About the author
Acknowledgements
Introduction
The leadership challenge
Who or what is a leader?
Leadership skills
Employee involvement
Summary
How to motivate yourself and your teams
Motivational theories
Signs of demotivation
What are demotivators in the workplace?
How to motivate yourself and others
How to motivate your boss
Motivational listening
Assessing yourself and your own motivators
Summary
Developing emotional intelligence
Leadership and emotional intelligence
Developing emotional intelligence (EI) in leaders
NLP and emotional intelligence
Summary
Leading effective teams to success
Definition of a team
Team-leader role
Team dynamics
Characteristics of effective teams
Stages of team development
Creating a Team Charter
Belbin� team roles
Summary
Performance management
Performance management
Interviews
Induction programme and standard operating procedures (SOP)
Performance management
Summary
Coaching
Mentoring
Counselling
Coaching
Wheel of life/timeline
Summary
How to communicate with different personality and behavioural styles
Filters and perception
Behavioural model
Summary
Managing projects
Definition and terminology of project management
Content
Structure
definition
The five steps of project start-up: sequence of events
Project overview
Project approach
Project team members
Project approval
planning
execute
deliver/review/close
Processes
Summary
The art and science of effective negotiation
Definition of negotiation
Negotiation styles
The key skills of a negotiator
The stages of a successful negotiation
Before the negotiation - preparation
Questioning skills
During the negotiation - opening statements
Discussion (including tactics)
Bargaining
Agreement and action plan
Summary
Change management: how can you help?
What exactly is 'change management' and how can you help it happen effectively?
Leading change
Theories of change management
Summary
Resources
The global list of professional administrative associations produced by The Executive Secretary magazine
Example person specification
Example questions for recruiting
Coaching questions
Wheel of life
Blank 'Wheel of life' - to use creatively
Preparation form for all negotiations
Index
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