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List of figures | |
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List of tables | |
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Preface | |
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Abbreviations | |
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Concepts of Logistics and Distribution | |
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Introduction to logistics and distribution | |
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Introduction | |
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Scope and definition | |
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Historical perspective | |
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Importance of logistics and distribution | |
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Logistics and distribution structure | |
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Summary | |
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Integrated logistics and the supply chain | |
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Introduction | |
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The total logistics concept | |
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Planning for distribution and logistics | |
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The financial impact of logistics | |
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Globalization and integration | |
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Integrated systems | |
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Competitive advantage through logistics | |
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Logistics and supply chain management | |
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Summary | |
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Customer service and logistics | |
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Introduction | |
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The importance of customer service | |
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The components of customer service | |
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Two conceptual models of service quality | |
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Developing a customer service policy | |
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Levels of customer service | |
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Measuring customer service | |
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The customer service explosion | |
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Summary | |
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Channels of distribution | |
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Introduction | |
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Physical distribution channel types and structures | |
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Channel selection | |
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Third party or own account? | |
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Different services that are offered | |
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Key drivers for third-party distribution | |
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Key issues in third-party distribution and logistics | |
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Fourth-party logistics | |
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Summary | |
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Key issues and challenges for logistics | |
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Introduction | |
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The external environment | |
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Manufacturing and supply | |
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Distribution | |
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Retailing | |
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The consumer | |
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Summary | |
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Planning for Logistics | |
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Planning framework for logistics | |
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Introduction | |
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Pressures for change | |
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Strategic planning overview | |
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Logistics design strategy | |
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Product characteristics | |
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The product life cycle | |
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Packaging | |
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Unit loads | |
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Summary | |
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Logistics processes | |
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Introduction | |
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The importance of logistics processes | |
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Key logistics processes | |
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Approach | |
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Tools and techniques | |
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Summary | |
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Logistics network planning | |
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Introduction | |
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The role of distribution centres and warehouses | |
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Cost relationships | |
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A planned approach or methodology | |
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Initial analysis and option definition | |
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Logistics modelling | |
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Matching logistics strategy to business strategy | |
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Site search and considerations | |
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Summary | |
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Logistics management and organization | |
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Introduction | |
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Relationships with other corporate functions | |
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Logistics organizational structures | |
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Organizational integration | |
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The role of the logistics or distribution manager | |
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Payment schemes | |
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The selection of temporary staff and assets | |
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Summary | |
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Manufacturing and materials management | |
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Introduction | |
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Just-in-time | |
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Manufacturing resource planning (MRPII) | |
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Material requirements planning (MRP) | |
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The MRP system | |
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Flexible fulfilment (postponement) | |
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The effects on distribution activities | |
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Summary | |
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Procurement and Inventory Decisions | |
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Basic inventory planning and management | |
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Introduction | |
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The need to hold stocks | |
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Types of stock-holding/inventory | |
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The implications for other logistics functions | |
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Inventory costs | |
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Inventory replenishment systems | |
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The economic order quantity | |
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Demand forecasting | |
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Summary | |
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Inventory and the supply chain | |
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Introduction | |
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Problems with traditional approaches to inventory planning | |
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Different inventory requirements | |
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The lead-time gap | |
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Inventory and time | |
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Analysing time and inventory | |
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Inventory planning for manufacturing | |
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Inventory planning for retailing | |
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Summary | |
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Purchasing and supply | |
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Introduction | |
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Setting the procurement objectives | |
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Managing the suppliers | |
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Collaborative planning, forecasting and replenishment | |
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Factory gate pricing | |
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E-procurement | |
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Summary | |
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Warehousing and Storage | |
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Principles of warehousing | |
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Introduction | |
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The role of warehouses | |
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Strategic issues affecting warehousing | |
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Warehouse operations | |
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Costs | |
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Packaging and unit loads | |
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Summary | |
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Storage and handling systems (palletized) | |
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Introduction | |
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Pallet movement | |
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Pallet stacking | |
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Palletized storage | |
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Palletized storage - comparison of systems | |
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Summary | |
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Storage and handling systems (non-palletized) | |
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Introduction | |
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Small item storage systems | |
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Truck attachments | |
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Long loads | |
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Cranes | |
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Conveyors | |
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Automated guided vehicles | |
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Hanging garment systems | |
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Summary | |
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Order picking and replenishment | |
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Introduction | |
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Order picking concepts | |
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Order picking equipment | |
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Sortation | |
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Layout and slotting | |
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Information in order picking | |
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E-fulfilment | |
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Picking productivity | |
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Replenishment | |
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Summary | |
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Receiving and dispatch | |
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Introduction | |
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Receiving processes | |
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Dispatch processes | |
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Cross-docking | |
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Equipment | |
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Layouts | |
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Summary | |
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Warehouse design | |
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Introduction | |
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Design procedure | |
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Summary | |
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Warehouse management and information | |
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Introduction | |
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Operational management | |
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Performance monitoring | |
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Information technology | |
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Data capture and transmission | |
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Radio data communication | |
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Summary | |
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Freight Transport | |
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International logistics: modal choice | |
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Introduction | |
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Method of selection | |
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Operational factors | |
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Transport mode characteristics | |
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Consignment factors | |
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Cost and service requirements | |
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Aspects of international trade | |
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Summary | |
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Intermodal transport | |
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Introduction | |
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Intermodal equipment | |
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Intermodal vehicles | |
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Intermodal infrastructure | |
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Freight facilities grants | |
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Track access grants | |
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Company neutral revenue support grants | |
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Summary | |
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Road freight transport: vehicle selection | |
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Introduction | |
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Main vehicle types | |
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Types of operation | |
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Load types and characteristics | |
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Main types of vehicle body | |
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The wider implications of vehicle selection | |
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Vehicle acquisition | |
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Summary | |
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Road freight transport: vehicle costing | |
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Introduction | |
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Reasons for road freight transport vehicle costing | |
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The main types of costing system | |
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Vehicle standing costs | |
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Vehicle running costs | |
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Overhead costs | |
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Costing the total transport operation | |
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Whole life costing | |
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Vehicle cost comparisons | |
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Zero-based budgets | |
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Summary | |
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Road freight transport: legislation | |
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Introduction | |
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Operator licensing | |
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Driver licensing | |
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Drivers' hours regulations | |
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The Road Transport Directive | |
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Tachographs | |
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Vehicle dimensions | |
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The Immigration and Asylum Act 1999 | |
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Summary | |
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Further reading | |
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Road freight transport: planning and resourcing | |
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Introduction | |
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Need for planning | |
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Fleet management | |
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Main types of road freight transport | |
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Transport resource requirements | |
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Vehicle routeing and scheduling issues | |
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Data requirements | |
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Manual methods of vehicle routeing and scheduling | |
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An example of manual routeing and scheduling | |
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Computer routeing and scheduling | |
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Other information system applications | |
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Summary | |
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Operational Management | |
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Cost and performance monitoring | |
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Introduction | |
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Why monitor? | |
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Different approaches to cost and performance monitoring | |
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What to measure against? | |
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An operational planning and control system | |
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Good practice | |
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Influencing factors | |
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Detailed and key measures | |
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Summary | |
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Benchmarking | |
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Introduction | |
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Why should an organization engage in benchmarking? | |
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How to conduct a benchmarking exercise | |
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Formal benchmarking systems | |
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Benchmarking distribution operations | |
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Summary | |
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Information and communication technology in the supply chain | |
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Introduction | |
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Basic communication | |
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Supply chain planning | |
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Warehousing | |
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Inventory | |
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Transport | |
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Other applications | |
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Trading using the internet - e-commerce | |
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Summary | |
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Outsourcing: the selection process | |
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Introduction | |
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Approach | |
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Summary | |
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Security and safety in distribution | |
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Introduction | |
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International security measures | |
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Strategic security measures | |
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Tactical security measures | |
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Safety in the distribution centre and warehouse | |
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Summary | |
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Logistics and the environment | |
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Introduction | |
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The European Union and environmental legislation | |
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Logistics and environmental best practice | |
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Alternative fuels | |
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Summary | |
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References | |
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Index | |