First among Equals How to Manage a Group of Professionals

ISBN-10: 0743267583
ISBN-13: 9780743267588
Edition: 2005
List price: $15.95 Buy it from $3.00
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Book details

List price: $15.95
Copyright year: 2005
Publisher: Free Press
Publication date: 4/4/2005
Binding: Paperback
Pages: 320
Size: 5.50" wide x 8.50" long x 0.50" tall
Weight: 0.616
Language: English

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

DAVID MAISTER is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several books including THE TRUSTED ADVISOR (074320963X), TRUE PROFESSIONALISM (0684866250) and MANAGING THE PROFESSIONAL SERVICE FIRM (0684834316). PATRICK J. MCKENNA is a partner in Edge International, a management consulting firm serving professional service firms around the world.

Introduction
Getting Ready
Clarify Your Role: How, exactly, do you add value as a group leader?
Confirm Your Mandate: Is there an explicit agreement about your rights and responsibilities?
Build Relationships-One at A Time: What are the key skills you must have?
Dare to Be Inspiring: Do you know how to inspire people?
Coaching the Individual
Win Permission to Coach: How do you get people to accept your guidance?
Listen to Build Rapport: Do people think you are a good listener?
Deal Differently with Different People: How can you understand and respond to people's differences?
Help Underperformers: How can you be useful to those who need assistance?
Tackle the Prima Donnas: How do you deal with difficult people?
Build Support for Change: How do you get people to buy into the need for change?
Coaching the Team
Clarify Group Goals: Does your group have specific, clearly articulated, shared objectives?
Develop Your Group's Rules of Membership: What do members of your group owe to each other?
Build Team Trust: What gets group members to trust each other?
Throw Down a Challenge: Has your group selected an exciting challenge?
Energize Your Meetings: What are good meeting disciplines?
Give Recognition: How do you acknowledge accomplishments?
Resolve Interpersonal Conflicts: What do you do when team members fall out?
Deal with Your Crises: How do you respond to dramatic events?
Building for the Future
Nurture Your Juniors: How do you deal with your junior staff?
Integrate New People: How do you ensure the success of new hires?
Control Your Group's Size: How do you respond to the problems of size?
Measure Group Results: How do you measure your group's success?
Why Bother? Why would you want to do all this?
Notes on Sources
Further Reading
Bibliography
Acknowledgments
Index

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