First among Equals How to Manage a Group of Professionals

ISBN-10: 0743225511
ISBN-13: 9780743225519
Edition: 2002
List price: $26.00 Buy it from $1.39
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Description: In this guide to managing in professional environments, two consultants show professional group managers lacking formal authority how to lead colleagues to peak performance.

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Book details

List price: $26.00
Copyright year: 2002
Publisher: Free Press
Publication date: 4/9/2002
Binding: Hardcover
Pages: 320
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.100
Language: English

In this guide to managing in professional environments, two consultants show professional group managers lacking formal authority how to lead colleagues to peak performance.

David H. Maisteris widely acknowledged as the world's leading authority on the management of professional service firms. He advises firms in a broad spectrum of professions on issues ranging from marketing to human resources strategies. He is the author of the bestsellingManaging the Professional Service Firm(1993) andTrue Professionalism(1997).

Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the co-author of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.

Introduction
Getting Ready
Clarify Your Role: How, exactly, do you add value as a group leader?
Confirm Your Mandate: Is there an explicit agreement about your rights and responsibilities?
Build Relationships--One at a Time: What are the key skills you must have?
Dare to Be Inspiring: Do you know how to inspire people?
Coaching the Individual
Win Permission to Coach: How do you get people to accept your guidance?
Listen to Build Rapport: Do people think you are a good listener?
Deal Differently with Different People: How can you understand and respond to people's differences?
Help Underperformers: How can you be useful to those who need assistance?
Tackle the Prima Donnas: How do you deal with difficult people?
Build Support for Change: How do you get people to buy into the need for change?
Coaching the Team
Clarify Group Goals: Does your group have specific, clearly articulated, shared objectives?
Develop Your Group's Rules of Membership: What do members of your group owe to each other?
Build Team Trust: What gets group members to trust each other?
Throw Down a Challenge: Has your group selected an exciting challenge?
Energize Your Meetings: What are good meeting disciplines?
Give Recognition: How do you acknowledge accomplishments?
Resolve Interpersonal Conflicts: What do you do when team members fall out?
Deal with Your Crises: How do you respond to dramatic events?
Building for the Future
Nurture Your Juniors: How do you deal with your junior staff?
Integrate New People: How do you ensure the success of new hires?
Control Your Group's Size: How do you respond to the problems of size?
Measure Group Results: How do you measure your group's success?
Why Bother?: Why would you want to do all this?
Notes on Sources
Further Reading
Bibliography
Acknowledgments
Index

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