David H. Maisteris widely acknowledged as the world's leading authority on the management of professional service firms. He advises firms in a broad spectrum of professions on issues ranging from marketing to human resources strategies. He is the author of the bestsellingManaging the Professional Service Firm(1993) andTrue Professionalism(1997).
Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the co-author of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.