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| Preface | |
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| Working in a Group | |
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| Working in Groups | |
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| Four Elements of a Problem-Solving Group | |
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| The Small Group as a System | |
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| The Power of One | |
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| Characteristics of Groups | |
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| Individual and Group Exercises | |
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| Discovering Yourself | |
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| Being Open to Self-Discovery | |
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| Spending Time by Yourself | |
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| Self-Discovery Inventories | |
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| Speaking Kindly to Yourself | |
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| Accepting Yourself | |
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| Accepting Others | |
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| Individual and Group Exercises | |
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| Expressing Yourself Clearly | |
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| Communication Is a Learned Behavior | |
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| Five Roles That Prevent Clear Expression | |
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| The Communication Process | |
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| I-Statements | |
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| Four Levels of Communication | |
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| Gender Differences in Conversational Strategies | |
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| Guidelines for Speaking Clearly | |
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| Reducing Anxiety When Speaking | |
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| Individual and Group Exercises | |
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| Listening for Understanding | |
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| The Importance of Listening | |
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| The Process of Listening | |
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| Poor Listening Styles | |
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| Barriers to Listening | |
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| Acceptance: A Requirement for Listening | |
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| Listening for Understanding: Active Listening | |
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| Advantages of Active Listening | |
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| Guidelines for Active Listening | |
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| Intercultural Awareness | |
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| S.O.A.R. Technique | |
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| Individual and Group Exercises | |
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| Problem Solving in Groups | |
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| Myths of Small Group Problem Solving | |
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| Decision-Making Techniques | |
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| Discussion Questions | |
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| The Standard Problem-Solving Agenda | |
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| The Circular Nature of Problem Solving | |
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| Being More Creative | |
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| Individual and Group Exercises | |
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| Preparing for Discussion | |
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| You Don't Know Everything | |
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| We Can Always Know More | |
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| Where to Research | |
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| What to Research | |
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| Constructing an Information Sheet | |
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| Using Visual Aids | |
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| Testing Evidence and Reasoning | |
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| Recognizing Logical Fallacies | |
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| Being an Ethical Group Member | |
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| Individual and Group Exercises | |
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| Guiding Discussion | |
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| Guiding Discussion to a Shared Path | |
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| Task-Guiding Behaviors | |
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| Social-Guiding Behaviors | |
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| Being an Effective Follower | |
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| Individual and Group Exercises | |
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| Leading a Group | |
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| What Is Leadership? | |
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| Approaches to Leadership | |
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| The Attitude of the Servant Leader | |
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| Leading an Effective Meeting | |
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| Taking Care of Yourself as the Leader | |
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| Individual and Group Exercises | |
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| Building a Cohesive Group | |
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| The Social Dimension | |
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| Feeling Successful | |
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| Feeling Connected | |
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| Feeling Valued | |
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| Feeling Supported | |
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| Trusting Others | |
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| Groupthink: When Groups Are Too Cohesive | |
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| Individual and Group Exercises | |
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| Managing Conflict | |
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| A Different Approach to Conflict | |
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| Myths of Conflict | |
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| Advantages of Conflict | |
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| Three Types of Group Conflict | |
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| Dealing with Procedural Conflict | |
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| Dealing with Substantive Conflict | |
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| Dealing with Interpersonal Conflict | |
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| Specific Interventions for Dysfunctional Behavior | |
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| Forgiveness | |
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| Individual and Group Exercises | |
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| Afterword | |
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| Bibliography | |
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| Index | |
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| About the Author | |