Approaches to Training and Development

ISBN-10: 0738206989

ISBN-13: 9780738206981

Edition: 3rd 2002 (Revised)

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Description: A practical introduction to the field of organizational training and human-resource development, this new edition includes updates throughout, with fresh examples and current references, with an emphasis on evaluating and explaining new training.

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Book details

List price: $32.50
Edition: 3rd
Copyright year: 2002
Publisher: Basic Books
Publication date: 6/18/2003
Binding: Paperback
Pages: 352
Size: 6.00" wide x 9.25" long x 1.00" tall
Weight: 0.990
Language: English

List of Illustrations
Why This Book?
Reflections on a Revision
Human Resource Development (HRD) and Training and Development (T&D)
Philosophy of This Book
How to Read This Book
The Need for Training and Development Departments
How Organizations Perform
Preparing Employees to Perform
When Employees Can Do Their Jobs Properly, But Don't, What Then?
Learning vs. Performance
Training
Education and Development
Summary
Function and Role of T&D Managers
Competencies Needed
As Managers/Administrators
As Consultants to the Organization
As Designers of Learning Experiences
As Instructors
Summary
The T&D Department and the Organizational Structure
Trends in Organizational Placement
Line and Staff Considerations
Cooperative Effort
Placement Purely As a Staff Function
Placement As a Line Function
Placement with the Chief Executive Officer
Summary
Identifying Training Needs
Meeting Customer Needs
Building Professional Integrity
Distinguishing Training Needs from Other Performance Problems
Individual Needs and Organizational Needs
Potential Sources of Individual Training Needs
Potential Sources of Organizational Training Needs
Surveys or Interviews?
Prioritizing Training Needs
Summary
Responding to Individual Training Needs
The Importance of Individual Training Needs
Inside Answers to Individual Training Needs
Outside Answers to Individual Training Needs
A Control System for Solving Individual Training Needs
Summary
Training Isn't Always the Solution
Why Training Isn't Always Useful
Motivation and Feedback Systems
Contingency Management
Job Enrichment
Organizational Development (OD)
Summary
Learning Objectives
The Case for Writing Learning Objectives
How to Write Learning Objectives
Who Writes Learning Objectives?
Summary
How Do People Learn?
Learning Theories
Meta-Theories of Learning
Middle-Range Learning Models at the Individual Level
Experiential Learning
Transformational Learning
Summary
Instructional Methods
What Are Methods?
A Look At Specific Methods
Summary
Teaching Technique
The Instructor's Use of Objectives
Ongoing Measurement
Questioning Techniques
Getting Attention Versus Getting Involvement
Use of Repetition
Relating to Students
Summary
Training Facilities
The Influence of the T&D Manager
Criteria for Learning Rooms
Room Arrangement
Summary
Enhancing Transfer of Learning
Training Transfer
Learning Transfer Systems
Diagnosing Learning Transfer System Problems
Intervening to Improve Learning Transfer Systems
Closing the Transfer Gap
Summary
Training and Development Budgets
General Estimating Policies
T&D Staff Size
Computing the Cost of Performance Deficiencies
Computing the Cost of Training
How Budgeting Helps the Go/No Go Decision
Summary
Measuring Training and Development
What Is Measurement?
Scales of Measurement
Baselines: What They Are and Why They Are Important
Instruments
Post-Training Measurement
Summary
Assessing the Results of the Training Programs
The Traditional Approach: The Kirkpatrick Model
To What Extent Is Program Evaluation Conducted in Practice?
A New Approach: The Results Assessment System
Results Domains
Learning Results
Perception Results
A Results Assessment Plan
The Core Dimensions
Making Results Assessment Practical and Credible
Overcoming Resistance to Results Assessment
Summary
Selecting and Retaining the T&D Staff
The Barefoot T&D Specialists
Selecting the T&D Staff
The Care and Development of T&D Specialists
Rotation Policies
Summary
Does Employee Development Pay Off?
American Society for Training and Development (ASTD) Learning Outcomes Report
Studies in High-Performance Human Resource Practices
Program Results Assessment Case Studies
Summary
Where Does It All End?
References
Index
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