| |
| |
| Introduction | |
| |
| |
| |
| Dealing with Hostile or Angry People | |
| |
| |
| |
| When Your Boss Is Belligerent | |
| |
| |
| Computer Spies | |
| |
| |
| Browbeaters | |
| |
| |
| Sadists | |
| |
| |
| |
| When Your Colleagues Are Belligerent | |
| |
| |
| Raging Bulls | |
| |
| |
| Tacklers | |
| |
| |
| Enviers | |
| |
| |
| Squelchers | |
| |
| |
| Intimidators | |
| |
| |
| |
| When Your Subordinates Are Belligerent | |
| |
| |
| Bushwackers | |
| |
| |
| Hotheads | |
| |
| |
| Revengers | |
| |
| |
| Quitters | |
| |
| |
| |
| Dealing with Pushy or Presumptuous People | |
| |
| |
| |
| When Your Boss Is Arrogant | |
| |
| |
| Usurpers | |
| |
| |
| Fame Claimers | |
| |
| |
| Blockers | |
| |
| |
| Checklist for Offering Unsolicited Ideas and Proposals | |
| |
| |
| |
| When Your Colleagues Are Arrogant | |
| |
| |
| Moochers | |
| |
| |
| Battering Rams | |
| |
| |
| Zealots | |
| |
| |
| Competitors | |
| |
| |
| |
| When Your Subordinates Are Arrogant | |
| |
| |
| Rule Benders | |
| |
| |
| Clansmen | |
| |
| |
| Commandants | |
| |
| |
| |
| Dealing with Deceitful or Underhanded People | |
| |
| |
| |
| When Your Boss Is Deceptive | |
| |
| |
| Hypocrites | |
| |
| |
| Welchers | |
| |
| |
| Backpedalers | |
| |
| |
| Forked Tongues | |
| |
| |
| |
| When Your Colleagues Are Deceptive | |
| |
| |
| Brain-Pickers | |
| |
| |
| Backstabbers | |
| |
| |
| Underminers | |
| |
| |
| |
| When Your Subordinates Are Deceptive | |
| |
| |
| Saboteurs | |
| |
| |
| Foxes | |
| |
| |
| Bluffers | |
| |
| |
| Instigators | |
| |
| |
| |
| Dealing with Shrewd or Manipulative People | |
| |
| |
| |
| When Your Boss Is Exploitive | |
| |
| |
| Whip-Crackers | |
| |
| |
| Connivers | |
| |
| |
| Camouflagers | |
| |
| |
| Flatterers | |
| |
| |
| |
| When Your Colleagues Are Exploitive | |
| |
| |
| Spellbinders | |
| |
| |
| Imposers | |
| |
| |
| Duck and Divers | |
| |
| |
| Operators | |
| |
| |
| |
| When Your Subordinates Are Exploitive | |
| |
| |
| Bootlickers | |
| |
| |
| Snitchers | |
| |
| |
| Rumor Mongers | |
| |
| |
| |
| Dealing with Rude or Abrasive People | |
| |
| |
| |
| When Your Boss Is Discourteous | |
| |
| |
| Clods | |
| |
| |
| Ridiculers | |
| |
| |
| Condescenders | |
| |
| |
| |
| When Your Colleagues Are Discourteous | |
| |
| |
| Interrupters | |
| |
| |
| Left-Handed Complimenters | |
| |
| |
| Insulters | |
| |
| |
| |
| When Your Subordinates Are Discourteous | |
| |
| |
| Free Spirits | |
| |
| |
| Snippy Talkers | |
| |
| |
| Defiers | |
| |
| |
| Needlers | |
| |
| |
| |
| Dealing with Egotistical or Self-Centered People | |
| |
| |
| |
| When Your Boss Is Self-Seeking | |
| |
| |
| Talent Wasters | |
| |
| |
| Brush-Offs | |
| |
| |
| Neglector | |
| |
| |
| Show-Offs | |
| |
| |
| |
| When Your Colleagues Are Self-Seeking | |
| |
| |
| One-Uppers | |
| |
| |
| Know-It-Alls | |
| |
| |
| Pulley Operators | |
| |
| |
| |
| When Your Subordinates Are Self-Seeking | |
| |
| |
| Empire Builders | |
| |
| |
| Prima Donnas | |
| |
| |
| Magnifiers | |
| |
| |
| |
| Dealing with Procrastinating or Vacillating People | |
| |
| |
| |
| When Your Boss Causes Delays | |
| |
| |
| Put-Offs | |
| |
| |
| Helter-Skelters | |
| |
| |
| Overcommitters | |
| |
| |
| Chameleons | |
| |
| |
| |
| When Your Colleagues Cause Delays | |
| |
| |
| Socializers | |
| |
| |
| Perfectionists | |
| |
| |
| Dawdlers | |
| |
| |
| |
| When Your Subordinates Cause Delays | |
| |
| |
| Checklist for Dealing with Procrastinators | |
| |
| |
| Clockwatchers | |
| |
| |
| Duds | |
| |
| |
| Rebels | |
| |
| |
| |
| Dealing with Rigid or Obstinate People | |
| |
| |
| |
| When Your Boss Is Unbending | |
| |
| |
| Comma Counters | |
| |
| |
| Inflexibles | |
| |
| |
| Pigheads | |
| |
| |
| |
| When Your Colleagues Are Unbending | |
| |
| |
| Killjoys | |
| |
| |
| Chapter and Versers | |
| |
| |
| Stiff-Necks | |
| |
| |
| |
| When Your Subordinates Are Unbending | |
| |
| |
| Silent Screwups | |
| |
| |
| Stubborn Mules | |
| |
| |
| Clingers | |
| |
| |
| |
| Dealing with Tight-Lipped or Taciturn People | |
| |
| |
| |
| When Your Boss Is Uncommunicative | |
| |
| |
| Icebergs | |
| |
| |
| Clams | |
| |
| |
| Evaders | |
| |
| |
| |
| When Your Colleagues Are Uncommunicative | |
| |
| |
| Skeptics | |
| |
| |
| Withholders | |
| |
| |
| Glarer-Starers | |
| |
| |
| |
| When Your Subordinates Are Uncommunicative | |
| |
| |
| Grinners | |
| |
| |
| Worrywarts | |
| |
| |
| Tongue-Tieds | |
| |
| |
| |
| Dealing with Complaining or Critical People | |
| |
| |
| |
| When Your Boss Is a Fault-Finder | |
| |
| |
| Nitpickers | |
| |
| |
| Checklist to Improve Your Listening Skills and Responses | |
| |
| |
| Guilt Ladlers | |
| |
| |
| Hanging Judges | |
| |
| |
| Meat Grinders | |
| |
| |
| |
| When Your Colleagues Are Fault-Finders | |
| |
| |
| Squawkers | |
| |
| |
| Supersensitives | |
| |
| |
| Checklist for Dealing with Supersensitives | |
| |
| |
| Wisecrackers | |
| |
| |
| Wet Blankets | |
| |
| |
| |
| When Your Subordinates Are Fault-Finders | |
| |
| |
| Blame Shifters | |
| |
| |
| Whiners | |
| |
| |
| Self-Beraters | |
| |
| |
| Martyrs | |
| |
| |
| Summing It Up | |
| |
| |
| 26 Tactful Phrases to Help You Confront Difficult People | |
| |
| |
| 10 Important Guidelines to Remember | |
| |
| |
| Index | |