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Working with Difficult People

ISBN-10: 0735202915
ISBN-13: 9780735202917
Edition: 2nd 2002 (Revised)
Authors: Muriel Solomon
List price: $15.95
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Description: Working With Difficult People is an instant reference offering alternatives to handling the most difficult individuals at work - whether they are problem bosses, colleagues or subordinates.

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Book details

List price: $15.95
Edition: 2nd
Copyright year: 2002
Publisher: Penguin Publishing Group
Publication date: 3/1/2002
Binding: Paperback
Pages: 336
Size: 5.75" wide x 8.75" long x 1.00" tall
Weight: 1.188
Language: English

Working With Difficult People is an instant reference offering alternatives to handling the most difficult individuals at work - whether they are problem bosses, colleagues or subordinates.

Introduction
Dealing with Hostile or Angry People
When Your Boss Is Belligerent
Computer Spies
Browbeaters
Sadists
When Your Colleagues Are Belligerent
Raging Bulls
Tacklers
Enviers
Squelchers
Intimidators
When Your Subordinates Are Belligerent
Bushwackers
Hotheads
Revengers
Quitters
Dealing with Pushy or Presumptuous People
When Your Boss Is Arrogant
Usurpers
Fame Claimers
Blockers
Checklist for Offering Unsolicited Ideas and Proposals
When Your Colleagues Are Arrogant
Moochers
Battering Rams
Zealots
Competitors
When Your Subordinates Are Arrogant
Rule Benders
Clansmen
Commandants
Dealing with Deceitful or Underhanded People
When Your Boss Is Deceptive
Hypocrites
Welchers
Backpedalers
Forked Tongues
When Your Colleagues Are Deceptive
Brain-Pickers
Backstabbers
Underminers
When Your Subordinates Are Deceptive
Saboteurs
Foxes
Bluffers
Instigators
Dealing with Shrewd or Manipulative People
When Your Boss Is Exploitive
Whip-Crackers
Connivers
Camouflagers
Flatterers
When Your Colleagues Are Exploitive
Spellbinders
Imposers
Duck and Divers
Operators
When Your Subordinates Are Exploitive
Bootlickers
Snitchers
Rumor Mongers
Dealing with Rude or Abrasive People
When Your Boss Is Discourteous
Clods
Ridiculers
Condescenders
When Your Colleagues Are Discourteous
Interrupters
Left-Handed Complimenters
Insulters
When Your Subordinates Are Discourteous
Free Spirits
Snippy Talkers
Defiers
Needlers
Dealing with Egotistical or Self-Centered People
When Your Boss Is Self-Seeking
Talent Wasters
Brush-Offs
Neglector
Show-Offs
When Your Colleagues Are Self-Seeking
One-Uppers
Know-It-Alls
Pulley Operators
When Your Subordinates Are Self-Seeking
Empire Builders
Prima Donnas
Magnifiers
Dealing with Procrastinating or Vacillating People
When Your Boss Causes Delays
Put-Offs
Helter-Skelters
Overcommitters
Chameleons
When Your Colleagues Cause Delays
Socializers
Perfectionists
Dawdlers
When Your Subordinates Cause Delays
Checklist for Dealing with Procrastinators
Clockwatchers
Duds
Rebels
Dealing with Rigid or Obstinate People
When Your Boss Is Unbending
Comma Counters
Inflexibles
Pigheads
When Your Colleagues Are Unbending
Killjoys
Chapter and Versers
Stiff-Necks
When Your Subordinates Are Unbending
Silent Screwups
Stubborn Mules
Clingers
Dealing with Tight-Lipped or Taciturn People
When Your Boss Is Uncommunicative
Icebergs
Clams
Evaders
When Your Colleagues Are Uncommunicative
Skeptics
Withholders
Glarer-Starers
When Your Subordinates Are Uncommunicative
Grinners
Worrywarts
Tongue-Tieds
Dealing with Complaining or Critical People
When Your Boss Is a Fault-Finder
Nitpickers
Checklist to Improve Your Listening Skills and Responses
Guilt Ladlers
Hanging Judges
Meat Grinders
When Your Colleagues Are Fault-Finders
Squawkers
Supersensitives
Checklist for Dealing with Supersensitives
Wisecrackers
Wet Blankets
When Your Subordinates Are Fault-Finders
Blame Shifters
Whiners
Self-Beraters
Martyrs
Summing It Up
26 Tactful Phrases to Help You Confront Difficult People
10 Important Guidelines to Remember
Index

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