Managing the Professional Service Firm

ISBN-10: 0684834316
ISBN-13: 9780684834313
Edition: 1997
Authors: David H. Maister
List price: $26.00 Buy it from $3.00
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: This comprehensive text offers a wealth of common-sense ideas on the managerial problems of professional service firms, from marketing and business development to multinational strategies, and from human resource policies to profit improvement.

Used Starting from $14.17
New Starting from $20.81
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Business Ethics Online content $4.95 $1.99
Add to cart
Study Briefs
Business Law Online content $4.95 $1.99
Add to cart
Study Briefs
Management Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $26.00
Copyright year: 1997
Publisher: Free Press
Publication date: 6/9/1997
Binding: Paperback
Pages: 384
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 1.232
Language: English

This comprehensive text offers a wealth of common-sense ideas on the managerial problems of professional service firms, from marketing and business development to multinational strategies, and from human resource policies to profit improvement.

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Acknowledgments
Introduction
Basic Matters
A Question of Balance
The Professional Firm Life Cycle
Profitability: Health and Hygiene
Solving the Underdelegation Problem
Client Matters
The Practice Development Package
Listening to Clients
Quality Work Doesn't Mean Quality Service
A Service Quality Program
Marketing to Existing Clients
How Clients Choose
Attracting New Clients
Managing the Marketing Effort
People Matters
How's Your Asset?
How to Build Human Capital
The Motivation Crisis
On the Importance of Scheduling
On the Meaning of Partnership
Surviving the People Crisis
Management Matters
How Practice Leaders Add Value
How to Create a Strategy
Fast-Track Strategy
Partnership Matters
Partner Performance Counseling
The Art of Partner Compensation
Patterns in Partner Compensation
Pie-Splitting
Partnership Governance
Multisite Matters
The One-Firm Firm
Hunters and Farmers
Making the Network Work
Creating the Collaborative Firm
Coordinating Industry Specialty Groups
Final Thoughts
Asset Management
References and Sources
Index

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×