Managing the Professional Service Firm

Name: Managing the Professional Service Firm
Availability: InStock
ISBN: 9780684834313

ISBN-10: 0684834316

ISBN-13: 9780684834313

Edition: 1997

Authors: David H. Maister

List price: $28.00

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This comprehensive text offers a wealth of common-sense ideas on the managerial problems of professional service firms, from marketing and business development to multinational strategies, and from human resource policies to profit improvement.

Book details

List price: $28.00
Copyright year: 1997
Publisher: Free Press
Publication date: 6/9/1997
Binding: Paperback
Pages: 384
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 0.990
Language: English

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.



Acknowledgments


Introduction



Basic Matters



A Question of Balance



The Professional Firm Life Cycle



Profitability: Health and Hygiene



Solving the Underdelegation Problem



Client Matters



The Practice Development Package



Listening to Clients



Quality Work Doesn't Mean Quality Service



A Service Quality Program



Marketing to Existing Clients



How Clients Choose



Attracting New Clients



Managing the Marketing Effort



People Matters



How's Your Asset?



How to Build Human Capital



The Motivation Crisis



On the Importance of Scheduling



On the Meaning of Partnership



Surviving the People Crisis



Management Matters



How Practice Leaders Add Value



How to Create a Strategy



Fast-Track Strategy



Partnership Matters



Partner Performance Counseling



The Art of Partner Compensation



Patterns in Partner Compensation



Pie-Splitting



Partnership Governance



Multisite Matters



The One-Firm Firm



Hunters and Farmers



Making the Network Work



Creating the Collaborative Firm



Coordinating Industry Specialty Groups



Final Thoughts



Asset Management


References and Sources


Index